Delivery Manager - Banking operations processing - Chennai, India

Societe Generale SA; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Société Générale in Chennai seeks a manager to oversee stakeholder relations within the global teams and to support governance and reporting processes. The role emphasizes data gathering, presentation, and timely, quality information exchange across functions.

You will coordinate with onshore partners, drive continuous improvement, and contribute to risk and resilience efforts while maintaining strong team spirit and engagement.

Qualifications

• Graduate / Post Graduate from a reputed institute / university.

Responsibilities

• Manage the relationship with onshore partners and all stakeholders.
• Provide support to prepare for governance with global stakeholders.
• Contribute to data gathering, data summarization and presentation.
• Work with stakeholders to get the right information, with quality and on time.
• Transparent and effective communication within the team (monthly meetings about performance versus overall objectives, announcement of changes at the company level, etc.).
• Effective and timely communication with peers and supervisors on all operational and work related topics.
• Motivate and keep the morale of the team at its required level.
• Active participation in the recruitment process.
• Able to analyze data to produce meaningful insights.

Skills

Teamwork

Rigor

Customer centricity

Analysis capacity

Sharing knowledge

French language proficiency

SG IT tools knowledge

Education

Graduate / Post Graduate from a reputed institute / university

Tools

SG IT tools

Job description

Responsibilities

Manager within GSCI/GBI/GTP/GFL/OCO team is responsible for: Manage the relationship with the onshore partners and all stakeholders Provide support to prepare for governance with global stakeholders. Contribute to data gathering, data summarization and presentation. Work with stakeholders to get the right information, with quality and on time Transparent and effective communication within the team (monthly meetings about performance versus overall objectives, announcement of changes at the company level, etc.) Effective and timely communication with peers and supervisors on all operational and work related topics Motivate and keep the morale of the team at its required level Active participation in the recruitment process Able to analyze data to produce meaningful insights.

MAIN ACCOUNTABILITIES

• People engagement
• Automation & Project management
• Effective team management:Continuous Improvement
• Stakeholders management & Reporting
• Managing Data integrity
• Managing Risk & Resilience
• Managing Client Centricity and Impacts on client
• Fostering Team spirit
• Attrition: Keep attrition below 20% (based on 3 key pillars: motivation, teamspirit, transparent communication)
• Participate and motivate the team to participate on CSR activities andcontribute to SG values
• Regularly reinforcing the tone from the top message by communicating the company’s culture and conduct values and expectations to all employees

COMPETENCIES

• Teamwork
• Rigor
• Customer centricity
• Analysis capacity
• Sharing knowledge
• French language proficiency / expertise
• Knowledge of the means of payment and Société Générale IT tools would be appreciated but does not constitute a prerequisite

PRIOR WORK EXPERIENCE

Relevant experience.

EDUCATION

Graduate / Post Graduate from a reputed institute / university.

Profile required

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and acting are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved. We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.