Delivery Leader - HRO

Genpact; Dadri; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Genpact seeks a Vice President of Human Resource Outsourcing Operations to lead overall HRO operations, enhance process performance, and strengthen client partnerships. The role emphasizes delivery excellence, governance, and transformational thinking to realize value beyond SLAs across high-tech and manufacturing services.

Responsibilities include hands-on delivery management, coaching teams, and using data insights to steer decisions.

Qualifications

• Bachelor's degree in business analytics, CS or statistics plus a master's in data science.
• Experience in Agile environments with strong stakeholder management.
• Proven track record in leading large-scale HR operations transformations.

Responsibilities

• Lead overall HRO operations with focus on continuous process improvements.
• Develop and manage relationships with clients and internal teams.
• Deliver payroll processing services accurately within SLAs and compliant with legislation.
• Drive process standardization, automation opportunities and value realization.
• Coach, mentor and coordinate teams across multi-disciplinary functions.
• Exercise data-driven decision making and provide insights to leadership.

Skills

Agile Methodology

Business Development

Change Management

Client Relations

Collaboration Tools

Data-Driven Decision Making

Delivery Management

Strategy & Planning

People Leadership

Stakeholder Management

Executive Presence

Education

Bachelors - Business Analytics

Bachelors - Computer Science

Bachelors - Statistics

Masters - Data Science

Job description

Practice Leader - Process Analytics - F&AReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionInviting applications for the role of Vice President Human Resource Outsourcing (HRO) Operations! In this role you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationship in the organization and actively collaborate with all clients. Responsibilities: - Be hands on to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction. - Noise free operation in a critical result - Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital. - Set up and develop the HRO tower for High tech and manufacturing services - Constantly work to find the opportunities to drive value beyond SL As and contractual terms hence be able to drive value share and Transformation opportunity. - Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. - Facilitate and coordinate multiple deadlines create cohesive teams and respond quickly to management requests. - Review delivery of payroll processing service ensuring the operational aspects of payroll processing and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation. - Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the Finance and Accounting operations. - Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub. - Actively work with other leaders and internal team members in identifying and implementing the process standardization simplification and automation opportunities and act as a mentor/support for the teams. - Coach mentor train and coordinate the activities of the team. - Manage the application and monitoring of the Hubs methodology framework principles and delegations. - Understand the use of data to give insights to the business. - Be able to make decisions using data. - A reasonable level of excel usage is necessary. - Leadership is key skills require to deliver HRO objectives. - Strong people management.QualificationsBachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data ScienceCertificationsCertified Financial Planner (CFP) - Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE)Servico Brasileiro de Apoio as Micro e Pequenas Empresas (SEBRAE), Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI)Required SkillsAgile Methodology, Business Development, Change Management, Client Relations, Collaboration Tools, Commercial Excellence, Commercial Modeling, Data-Driven Decision Making, Delivery Management, Design Thinking, Executive Presence, Inclusion, Negotiation, People Leadership, Personal Effectiveness, Policy Governance and Risk Management, Risk Management, Stakeholder Management, Storytelling, Strategic Planning, Structuring DealsLanguageEnglishLanguage Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Operations Leadership, Process Analytics - F&ARemote Type -OfficeWork Shift -Evening Job (India)Why join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.