Delivery Head

HCLTech; Chennai District; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

HCLTech invites applications for an Offshore Delivery Lead covering Chennai and Noida. The role focuses on offshore program management, coordinating offshore delivery units of substantial size, and ensuring end-to-end AMS delivery with strong governance and customer satisfaction.

You will drive service transformations, manage offshore-onsite interfaces, and align investments to strengthen the AMS operating model. Strong communication and leadership across global teams are essential.

Qualifications

• 18+ years of experience in IT delivery roles with a focus on offshore program management.

Responsibilities

• Lead offshore delivery programs across distributed teams and multiple delivery models.
• Ensure end-to-end AMS delivery and maintain service stability, SLAs and customer satisfaction.
• Serve as primary operational interface for the customer from offshore, driving governance and escalations.
• Drive service transformation initiatives to improve efficiency and long-term delivery health.
• Identify risks, opportunities and investments to strengthen the AMS operating model.
• Coordinate offshore and onsite teams to ensure successful execution of mid-to-large scale programs.
• Manage offshore delivery units with teams of 150-200+ professionals and budgets of €5M–€20M.
• Resolve day-to-day impediments with a hands-on, solution-oriented approach.
• Stay updated on digital trends and collaborate with capability units for technical interventions.
• Identify and onboard offshore talent and support career development.

Skills

Offshore program management

Stakeholder communication

Offshore delivery leadership

SAP/S4HANA experience

SRE / automation / AI awareness

Job description

Offshore Delivery Lead _Chennai and Noida

Qualifications

Required

• 18+ years of experience in IT delivery roles, with a focus on offshore program management.
• Strong communication and coordination skills for managing offshore-onsite interactions.
• Experience managing offshore delivery units of €5M–€20M with 50–200 team members.
• Practical experience in resolving offshore delivery impediments
• Experience managing support transformation programs on enterprise applications - SAP/S4HANA
• Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics.

Responsibilities

Offshore Delivery Leadership

• Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model
• Key responsibility includes end-to-end delivery of Application Management Services (AMS) for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction
• Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.
• Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability
• Influence account strategy by identifying service risks, improvement opportunities, and investment priorities that strengthen the AMS operating model
• Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams.
• Manage offshore delivery units ranging from €5M–€20M with team sizes of at least 150-200+ professionals.
• Experience in managing support/transformation programs on enterprise applications like SAP/S4HANA
• Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.

Solutioning and Technology Support

• Stay updated on digital trends such as SRE, automation, predictive analytics, AI and DevOps.
• Collaborate with various capability units within the organization for any support/technical interventions

People Management

• Identify and onboard offshore talent and support coaching and mentoring
• Support career development, mentoring, and servant leadership practices.
• Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling initiatives.

Operational and Financial Management

• Track/reporting of operational parameters - Revenue, margin, utilization etc., for assigned programs/accounts
• Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.