Delivery Excellence Partner(DERM)

Tata Consultancy Services; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Tata Consultancy Services is seeking a Transformation professional with 10+ years of experience to lead Lean Six Sigma initiatives and drive business value for client accounts. You will mentor teams, deploy QMS and digital transformation, and deliver measurable productivity improvements.

You will build competencies in Lean Six Sigma, automation, data analytics, ML/AI and engage with clients and stakeholders to ensure successful delivery across FAO, SCM and HRO processes. Willingness to travel.

Qualifications

• 10+ years of work experience solving business problems for clients and stakeholders
• Hands-on Lean Six Sigma technique application and automation experience
• Experience deploying data analytics, ML and AI is an advantage
• LSS Green belt required; Black Belt/Master Black Belt, Agile, PMP advantageous
• At least 4 years as Lean Six Sigma/Transformation professional for FAO, SCM, HRO processes
• Educational background as MBA/CA/ICWA or Engineering with transformation expertise
• Willing to work in shifts and travel as required

Responsibilities

• Conduct thought leadership workshops and develop continuous improvement roadmap for client accounts
• Lead and mentor Lean Six Sigma projects to deliver business value and productivity improvements
• Build and develop competencies on QMS, Lean Six Sigma and digital transformation techniques
• Drive automation projects to deliver award winning case studies
• Engage with clients and internal stakeholders to deploy Delivery Excellence initiatives
• Ensure No Surprise framework to proactively identify and mitigate process risks

Skills

Communication skills

Data analysis

Analytical mindset

Stakeholder management

Problem solving

Leadership

Education

MBA / CA / ICWA or Engineering with transformation expertise

Tools

Lean Six Sigma tools

Automation

Data analytics tools

Machine learning

AI

Job description

• To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.
• To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives
• To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices
• To drive business process improvements leveraging Lean Six Sigma

Primary Responsibilities:

• Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.
• Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
• Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
• Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
• Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
• Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.

Critical Success Factors:

• Excellent communication and presentation skills
• An eye for detail, analytical and data oriented with logical problem solving approach
• Client and Stakeholder management skills
• Assertive & self driven with an attitude of challenging the status quo
• Ambitious or Goal oriented with a will to make it happen.

Education/Certification/Experience Requirements

• Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.
• Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence,etc would be an advantage
• LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage.
• Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO, SCM, HRO processes is must.
• Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO,SCM,HRO processes
• Shift: Willing to work in all shifts (currently afternoon shift) and willing to travel to any location as per client/organization requirements.