Delivery Excellence Partner

Gratitude India Pvt Ltd; Chennai, Delhi, Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Gratitude India Pvt Ltd in Chennai is seeking a seasoned Lean Six Sigma expert to drive enterprise-wide process improvements. The role focuses on leading transformation programs, optimizing quality and productivity, and ensuring superior customer satisfaction across operations.

You will apply LSS Black Belt expertise, manage stakeholders, and oversee automation initiatives in a service industry setting, leveraging ISO/CMMI QMS frameworks to deliver sustainable gains and operational excellence.

Qualifications

• 12-15 years of experience with Lean Six Sigma Black Belt proficiency and service-industry exposure.
• Strong experience in process improvement, automation, QMS (ISO/CMMI), and stakeholder management.

Responsibilities

• Lead process improvement and transformation programs to enhance quality, productivity, and customer satisfaction across operations.
• Engage clients and drive change initiatives across multiple functional areas.

Skills

Lean Six Sigma

LSS Black Belt

Process Improvement

Automation

QMS ISO/CMMI

Stakeholder Management

Job description

Drive delivery excellence through Lean Six Sigma, QMS, and automation initiatives. Lead process improvement, client engagement, and transformation programs to enhance quality, productivity, and customer satisfaction across operations.

Required Candidate profile

12-15 yrs experience with LSS Black Belt, strong FAO/SCM/HRO exposure, expertise in process improvement, automation, QMS (ISO/CMMI), and stakeholder management in service industry.