Delivery Excellence Partner

Gratitude India Pvt Ltd; Kolkata District, Nagpur District, New Delhi; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

Gratitude India Pvt Ltd in Kolkata seeks a senior Lean Six Sigma/Transformation leader to drive process improvements and automation across FAO/BPO operations, delivering measurable business value. The role requires 10+ years in Lean Six Sigma/Transformation, including 4+ years in FAO, with LSS Green Belt mandatory and strong analytics, stakeholder management, and automation skills.

You will mentor teams, define KPIs, and partner with IT and operations to sustain quality improvements and cost

Qualifications

• 10+ years of experience in Lean Six Sigma/Transformation, including 4+ years for FAO.
• LSS Green Belt mandatory.
• Strong analytics and stakeholder management.
• Experience with automation and digital transformation.

Responsibilities

• Lead process improvement initiatives across FAO/BPO operations.
• Drive automation and digital transformation projects.
• Strengthen Quality Management System (QMS).
• Deliver measurable business value and efficiency gains.

Skills

Lean Six Sigma

Transformation

Automation

Analytics

Process Improvement

Education

Lean Six Sigma Green Belt

Job description

Drive Lean Six Sigma, Quality and Transformation initiatives across FAO/BPO operations. Lead process improvement, automation and digital transformation projects, strengthen QMS, and deliver measurable business value.

Required Candidate profile

10+ yrs experience, including 4+ yrs in Lean Six Sigma/Transformation for FAO. LSS Green Belt mandatory. Strong analytics, stakeholder management, automation and process improvement skills.