DC Engineer L1

Zybisys Consulting Services; Mumbai; On-site; INR 260,000 - 380,000; Full time

Job summary

Zybysis is seeking an L1 Support Engineer for Mumbai to act as the first point of contact for technical issues. You will perform hands-on troubleshooting, hardware installation, basic network management, and environmental monitoring to ensure data center infrastructure runs smoothly.

Responsibilities include hardware cabling, system monitoring, incident documentation, backups, security protocol adherence, and remote user support.

Qualifications

• Bachelor-level or diploma in IT/Engineering is required.
• Foundational server hardware and OS knowledge is needed.
• Familiarity with TCP/IP and basic networking is desirable.

Responsibilities

• Assist in hardware setup, cabling, and labeling of data center equipment.
• Monitor hardware health, power, and cooling systems; perform routine maintenance.
• Document issues in tickets and escalate complex problems to higher support tiers.
• Support remote users with VPN access and account-related tasks.
• Ensure security/compliance by following access protocols and logging.

Skills

Server hardware

Networking basics

Troubleshooting

Documentation

Customer support

Education

B.Tech / BCA / BE or equivalent

Diploma in IT / Networking / Hardware

Tools

Ticketing system

Monitoring tools

Job description

Job Overview:

As an L1 Support Engineer, you will be the first point of contact for technical issues. You will perform hands-on troubleshooting, physical equipment installation, basic network management, and environmental monitoring to ensure data center infrastructure runs smoothly.

Key Responsibilities:

• Hardware & Cabling Management: Assist in the physical setup, racking, stacking, cabling, and labeling of servers, switches, and routers.
• System & Facility Monitoring: Track the health of hardware, power supplies (UPS/generators), and cooling units using monitoring tools.
• Incident Response: Perform basic diagnostics, document issues in the ticketing system, and lift complex network or hardware failures to L2/L3 teams.
• System Maintenance & Backups: Execute routine health checks, apply firmware patches, and monitor backup systems to prevent data loss.
• Security & Compliance: Enforce facility access protocols, maintain precise login records, and report security breaches or equipment tampering.
• User & Remote Support: Manage helpdesk tickets, assist remote workers with VPN connectivity, and handle account permissions or password resets.

Technical Expertise:

• Technical Knowledge: Foundational understanding of server hardware, operating systems (Windows, Linux, macOS), and basic TCP/IP networking protocols.
• Problem-Solving: Strong troubleshooting abilities to isolate hardware and connectivity issues and implement quick fixes.
• Physical Capability: Ability to lift and safely maneuver heavy data center equipment.
• Soft Skills: Excellent real-time communication, strong documentation habits, and a customer-centric approach under pressure.
• Education & Eligibility: Technical degree (B.Tech / BCA / BE or equivalent)
• Preferred Assets: Active certifications in networking, cloud computing, or DevOps pipelines.

Required Qualifications:

• Bachelors degree in Computer Science / Information Technology / Electronics / related field
• Diploma in IT / Networking / Hardware

About Us:

Zybysis is a fast-growing technology company delivering enterprise infrastructure, data center, and cybersecurity solutions to clients. With a strong focus on reliability, security, and operational excellence, we support mission-critical environments for enterprise customers. Our teams combine technical expertise with strong service delivery to ensure high availability and performance across complex IT environments.