Data Services and Support Executive

Timesworld; India; On-site; INR 420,000 - 620,000; Full time

Job summary

Timesworld in India is seeking a Data Services and Support Executive to support Hub360D clients from India. You will handle client inquiries, data operations, email campaign assistance, and coordination with our technical and delivery teams.

The ideal candidate communicates clearly, works accurately with client data, and follows requests through to resolution while supporting onboarding, training, and reporting.

Qualifications

• Bachelor’s degree in business, information systems, marketing, data management, or a related field.
• At least 2 years of experience in client support, data operations, CRM, or a similar role.
• Strong proficiency in Excel or Google Sheets and clear English communication.

Responsibilities

• Provide client support and relationship management for Hub360D clients.
• Assist with contact imports, data updates, segmentation, and database maintenance.
• Coordinate with product, development, and data teams on fixes, integrations, enhancements, and client requirements.
• Test resolved issues and communicate outcomes to clients.
• Maintain confidentiality and handle client data in accordance with policies.

Skills

Excel/Google Sheets

English communication

CRM familiarity

Data operations

Education

Bachelor's degree

Tools

CRM systems

Email campaign tools

Job description

Department: Projects
Job Type: Permanent
Location: India

We are looking for a Data Services and Support Executive based in India to support Hub360D clients. The role combines client support, database operations, email campaign assistance, and coordination with our technical and delivery teams.

The ideal candidate communicates clearly, works accurately with client data, and follows requests through to resolution.

Key responsibilities:

Client support and relationship management

• Serve as a point of contact for assigned Hub360D clients.
• Respond to client enquiries, service requests, and platform usage questions promptly and professionally.
• Guide clients through Hub360D features, including contact management, email campaigns, forms, and reporting.
• Support client onboarding and provide user training.
• Track requests and keep clients informed until they are resolved.

Data services and campaign support

• Assist with contact imports, data updates, segmentation, and database maintenance.
• Check data files for completeness, formatting issues, and duplicates before processing.
• Support the setup and review of email campaigns, forms, and related client activities.
• Help clients understand campaign results, database growth, and platform reports.
• Maintain accurate records of client requests, data changes, and completed work.

Technical coordination

• Investigate reported issues, document findings, and escalated technical matters to the appropriate team.
• Coordinate with product, development, and data teams on fixes, integrations, enhancements, and client requirements.
• Test resolved issues and communicate outcomes to clients.
• Identify recurring support issues and recommend improvements to workflows and user guidance.

Data privacy and professionalism

• Handle client and guest data in accordance with company policies, client requirements, and applicable privacy procedures.
• Follow approved processes for data access, consent records, uploads, exports, and email communications.
• Maintain the confidentiality of client information and account credentials.
• Work effectively with colleagues across different time zones.

Requirements (Qualifications/Experience/Competencies)

• Bachelor’s degree in business, information systems, marketing, data management, or a related field.
• At least 2 years of experience in client support, data operations, CRM, email marketing platforms, or a similar role.
• Strong proficiency in Excel or Google Sheets, including checking and preparing contact lists.
• Excellent written and verbal communication skills in English.
• Ability to investigate issues methodically, document findings, and coordinate their resolution.
• Strong attention to detail and ability to manage multiple client requests.
• Familiarity with CRM systems, email campaign tools, database segmentation, or consent management is an advantage.
• Experience supporting hospitality clients is an advantage.

Leading provider of data management, market research, analytics and business intelligence solutions. Pioneer in data unification and bringing cognitive solutions to practical systems.

01, Ground Floor, Sahya Tower
Govt. Cyberpark Campus
Calicut, Kerala, India 673 016
Tel: [phone]

Timesworld is certified for ISO 9001:2015 and ISO 27001:2022.

Timesworld is registered with the ICO Data Protection Act 2018 No. ZA473769and EU-GDPR knowledge certified by Information Security Institute & endorsed by European RiskPolicy Institute. Timesworld is a corporate member of ESOMAR (European Society for Opinion andMarket Research).