Data & Operations Leader

Marsh; Mumbai; Hybrid; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Global exposure

Job summary

Marsh is seeking a Data Ingestion Capability Center Lead for the Innovation & Data Organization in Mumbai. The role leads a high-performing team, shapes the operating model, and partners with Product, Engineering and business stakeholders to ensure reliable outcomes now and in the future.

You will drive automation, redesign workflows, and optimize data ingestion capabilities while balancing near-term delivery with longer-term transformation.

Qualifications

• Significant experience leading operations, service delivery, or capability centers in high-volume environments.
• Strong background in operational management, SLA delivery, quality control, and people leadership.
• Proven ability to improve workflows and support automation or transformation initiatives.

Responsibilities

• Lead and develop the operations team responsible for data ingestion and related processing work.
• Ensure service levels, accuracy, quality, and productivity targets are met.
• Create a strong operating rhythm that protects business continuity while driving continuous improvement.
• Identify opportunities to reduce manual effort through automation and workflow redesign.
• Partner with Product and Engineering teams to design scalable, efficient solutions.
• Monitor operating metrics, unit economics, and performance trends to drive data-backed decisions.
• Build a culture of accountability, problem-solving and operational discipline.
• Balance near-term delivery with longer-term transformation as volumes evolve.

Skills

Operations leadership

SLA delivery

People leadership

Data analytics

Stakeholder management

Automation

Process improvement

Education

Bachelor's degree

Tools

Lean Six Sigma

Job description

We are seeking a talented individual to join our Innovation & Data Organization (IDO) team at Marsh. This role will be based in Mumbai, India. This is a hybrid role that requires working at least three days a week in the office.

The Data Ingestion Capability Center Lead is responsible for leading a high-performing team that supports business teams with data ingestion and related operational work, while ensuring service levels are consistently met. This role balances day-to-day operational excellence with a clear mandate to modernize the operating model through automation, workflow redesign, and forward-looking transformation.

You will lead the team, shape the service model, and partner with Product, Engineering, and business stakeholders to ensure the center continues to deliver reliable outcomes today while building the future-state model for tomorrow.

We will count on you to:

• Lead and develop the operations team responsible for delivering data ingestion and related processing work.
• Ensure service levels, accuracy, quality, and productivity targets are consistently achieved.
• Create a strong operating rhythm that protects business continuity while driving continuous improvement.
• Identify opportunities to reduce manual effort through automation, workflow redesign, and improved data ingestion capabilities.
• Partner with Product and Engineering teams to shape solutions that improve scalability, efficiency, and quality.
• Monitor operating metrics, unit economics, and performance trends to drive data-backed decisions.
• Build a culture of accountability, problem solving, and operational discipline across the team.
• Balance near-term delivery with longer-term transformation, ensuring the team remains effective as volumes and complexity evolve.

What you need to have:

• Significant experience leading operations, service delivery, or capability center teams in a high-volume environment.
• Strong background in operational management, SLA delivery, quality control, and people leadership.
• Proven ability to improve workflows, reduce manual work, and support automation or transformation initiatives.
• Experience partnering with Product, Engineering, or Technology teams to solve operational issues at the source.
• Strong analytical mindset with the ability to use data to improve performance and decision‑making.
• Excellent stakeholder management, communication, and leadership skills.
• Experience in financial services, insurance, or another regulated environment is preferred.
• Bachelor’s degree or equivalent experience required; operations, business, or related discipline preferred.

What makes you stand out?

• Experience leading teams that support data ingestion, document processing, or other human‑in‑the‑loop workflows.
• Exposure to Lean Six Sigma, process excellence, or continuous improvement methods.
• Experience driving automation, ingestion modernization, or operational transformation.
• Ability to lead through ambiguity while maintaining strong service delivery and team engagement.
• A track record of improving productivity, quality, and cost-to-serve while building a scalable operating model.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.