Data Entry Operator

Ciel HR; Thoothukudi; On-site; INR 240,000 - 360,000; Full time

Job summary

Ciel HR in Tamil Nadu's Thoothukudi is seeking a customer service professional to assist banking customers with queries on Savings and Current Accounts, deposits, and banking services. You will support service executives and coordinate with branches to resolve issues.

The role covers ATM/Debit Card, Internet Banking and Mobile Banking inquiries, NEFT/RTGS/IMPS, KYC verification and documentation, and handling customer requests and complaints to ensure timely closure.

Responsibilities

• Support customer service executives in handling banking-related queries.
• Assist with queries related to Savings Accounts, Current Accounts, deposits, and banking services.
• Support ATM/Debit Card, Internet Banking, and Mobile Banking related enquiries.
• Assist with customer requests related to NEFT, RTGS, IMPS and other banking services.
• Support KYC verification and customer documentation processes.
• Handle and track customer complaints and service requests.
• Coordinate with branches and internal departments for issue resolution.
• Follow up on pending customer requests and ensure timely closure.
• Assist with cheque-related and transaction-related enquiries.

Job description

Roles & Responsibilities

• Support customer service executives in handling banking-related queries.
• Assist with queries related to Savings Accounts, Current Accounts, deposits, and banking services.
• Support ATM/Debit Card, Internet Banking, and Mobile Banking related enquiries.
• Assist with customer requests related to NEFT, RTGS, IMPS and other banking services.
• Support KYC verification and customer documentation processes.
• Handle and track customer complaints and service requests.
• Coordinate with branches and internal departments for issue resolution.
• Follow up on pending customer requests and ensure timely closure.
• Assist with cheque-related and transaction-related enquiries.