Data Center Engineer with Cisco ACI and Nexus | 4 to 10 years | Bangalore Gurgaon Pune Mumbai

Capgemini Engineering; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Capgemini Engineering is seeking a Network Operations Engineer to join its CX Managed Services team in Bengaluru. The role focuses on L2/L3 technical support, incident resolution, RCA ownership, and adherence to customer SLAs in a fast-paced environment.

You will work on Cisco data center portfolios (Catalyst, Nexus, ISR/ASR), perform root-cause analysis, and contribute to automation and process improvements while maintaining up-to-date technical expertise.

Qualifications

• Experience in L2/L3 network support and operations.
• Strong knowledge of Cisco data center switching and routing.
• Familiarity with data center design and planning (PDI).
• Ability to work under pressure and meet SLAs.

Responsibilities

• Ensure compliance with customer SLAs and SLOs in a dynamic support environment.
• Apply ITIL practices for Incident, Event, Change, and Problem Management; own RCA for critical issues.
• Contribute to continuous improvement and automation of network operations.
• Manage Cisco infrastructure including Catalyst, Nexus, ISR/ASR in data centers.
• Troubleshoot routing/switching using EIGRP, OSPF, BGP; resolve convergence and path issues.
• Handle large-scale software image deployments and firmware lifecycle management.
• Engage with vendors for Cisco TAC cases, escalations, and resolution tracking.

Skills

Data Center

Cisco ACI

Nexus

PDI

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Job Description

Role Overview

We are seeking a skilled Network Operations Engineer to join our CX Managed Services team. The role involves providing L2/L3 technical support, managing complex network environments, driving incident resolution, conducting root cause analysis, and ensuring adherence to customer SLAs in a highly dynamic support environment.

Key Responsibilities

Service Delivery & Operations

• Ensure compliance with customer SLAs, SLOs, and service commitments.
• Follow established operational processes and contribute to continuous process improvements.
• Identify opportunities for operational efficiency and cost optimization.
• Participate in regular team sync-ups and cross-functional collaboration activities.
• Maintain technical expertise and stay current with evolving technologies.

Incident & Problem Management

• Apply ITIL best practices, including Incident, Event, Change, and Problem Management.
• Own and drive Root Cause Analysis (RCA) and Major Problem Reviews (MPR) for critical incidents (P1/P2).
• Collaborate with internal teams and stakeholders to gather data required for incident investigations.
• Create and maintain Knowledge Error Articles (KEAs) to improve troubleshooting efficiency and reduce MTTR.
• Support major incident management activities and ensure timely issue resolution.

Continuous Improvement & Automation

• Actively contribute to process improvements, innovation initiatives, and automation opportunities.
• Enhance operational effectiveness through knowledge sharing and best practice adoption.

Network Infrastructure

• Strong hands-on experience with Cisco product portfolios, including:
  • Catalyst Switches
  • Nexus Switches
  • ISR/ASR Routers

Routing & Switching

• Advanced expertise in routing protocols:
  • EIGRP
  • OSPF
  • BGP
• Ability to troubleshoot:
  • Routing loops
  • Convergence issues
  • Path selection problems
  • Complex network outages

Network Troubleshooting

• Strong experience in packet capture and deep packet analysis.
• Expertise in diagnostic and troubleshooting tools for distributed network environments.
• Experience handling large-scale software image deployments and firmware lifecycle management.

Vendor & Escalation Management

• Extensive experience managing Cisco TAC cases, including defect identification, tracking, escalation, and resolution management.

Required Competencies

• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Deep understanding of Problem Management practices and methodologies.
• Ability to perform effectively under pressure in mission-critical environments.
• Excellent verbal and written communication skills.
• Strong collaboration and stakeholder management capabilities.
• Ability to work independently with minimal supervision.

Primary Skills

• Data Center,Cisco ACI,Nexus,PDI(Planning,Designing,Implemenation)

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.