Data Analyst

Everforth Quinnox; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Everforth Quinnox in Bengaluru is seeking a Data Analyst to join our team immediately at our Bangalore office. You will own Zendesk dashboards, integrate data sources, and deliver insights to stakeholders.

The role emphasizes Power BI dashboards, reporting automation with Power Automate, SQL queries, and Python, with clear communication to technical and non-technical audiences. You will collaborate with operations and client-facing teams to translate complex data into actionable business

Qualifications

• Customer service or operations background with reporting analytics experience.
• Approximately six years of data analytics, reporting, or BI experience.
• Experience with Zendesk administration, API development, reporting, and skills-based setup.
• Strong experience with Power BI and other data visualization tools.
• Working knowledge of Power Automate and Python.
• Strong SQL knowledge.
• English communication required.

Responsibilities

• Serve as Zendesk dashboard SME with dashboard logic and reporting parameters.
• Develop Power BI and Zendesk dashboards for support and forecasting.
• Document, maintain, and improve Zendesk dashboards, data sources, audience, usage, and business purpose.
• Support ad-hoc reporting and data requests for leadership, clients, and internal stakeholders.
• Analyze KPIs, SLAs, metric trends, anomalies and root causes to drive insights.
• Create reports, charts, and data presentations for technical and non-technical audiences.
• Coordinate knowledge transfer activities and provide training with current documentation.
• Support data analysis activities with AI concepts or tools when applicable.

Skills

Customer service

Operations background

English communication

Zendesk administration

Power BI

Power Automate

Python

SQL

Tools

Zendesk

Power BI

Power Automate

Python

SQL

API development

Job description

***We are looking for Data Analyst who can join us immediately at or Bangalore Office ***

Key Responsibilities

• Serve as the Zendesk dashboard SME, including dashboard logic, business rules, and reporting parameters.
• Support ad-hoc reporting and data requests for Apex leadership, clients, and internal stakeholders.
• Document, maintain, and improve Zendesk dashboards, including data sources, audience, usage, and business purpose.
• Develop Power BI and Zendesk dashboards for support ticket processing, team sizing, and financial forecasting.
• Improve existing reports and dashboards by validating data accuracy, optimizing performance, and enhancing usability.
• Support operations with ad-hoc reporting, trend analysis, and process automation using Power Automate and Power Apps.
• Analyze KPIs, SLAs, metric trends, anomalies, and root causes to generate actionable insights.
• Create reports, charts, and data presentations that communicate findings clearly to technical and non-technical audiences.
• Coordinate knowledge transfer activities, provide training, and keep documentation current.
• Support selected data analysis activities using foundational artificial intelligence concepts or tools when applicable.

Required Experience and Skills

• Customer service or operations background with experience supporting reporting, analytics, or client-facing data requests.
• Approximately six years of experience in data analytics, reporting, or business intelligence.
• Experience with Zendesk administration, API development, reporting, and skills-based setup.
• Strong experience with Power BI and other data visualization tools.
• Working knowledge of Power Automate and Python.
• Strong SQL knowledge.
• English communication: required.