Zendesk implementation Consultant - Bengaluru

HR Central; Bengaluru; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

HR Central in Bengaluru is seeking a Zendesk Implementation Consultant to lead end-to-end Zendesk architecture, integrations, and deployment. You will collaborate with stakeholders to design scalable solutions, ensure security and compliance, and drive delivery in a hybrid setup.

The role demands 5+ years of hands-on Zendesk experience, strong API knowledge, and excellent communication for cross-functional delivery. Hybrid work model: 3 days in-office, 2 days from home.

Qualifications

• 5+ years hands-on Zendesk experience as architect, developer, or admin.
• Proven ability to design scalable Zendesk implementations and integrations.
• Strong proficiency in RESTful APIs, JSON and webhooks.
• Solid understanding of CRM, ITSM, and customer support ops.
• Experience in agile environments and end-to-end delivery cycles.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own end-to-end Zendesk architecture for Support, Chat, Guide, Talk.
• Define best practices, governance, and scalable design patterns.
• Translate business needs into Zendesk functional/technical solutions.
• Design and implement Zendesk integrations with Salesforce, Slack, Jira, ServiceNow.
• Use middleware and Zendesk APIs/Webhooks for automation flows.
• Lead technical discovery sessions with stakeholders.
• Drive end-to-end Zendesk initiatives and collaborate with vendors.
• Audit and optimize Zendesk performance and configuration.
• Implement analytics dashboards to track KPIs.
• Stay updated on Zendesk releases, apps, and features.
• Maintain security/compliance and RBAC across Zendesk.
• Coordinate with developers and administrators to deliver

Skills

Zendesk Architecture

Zendesk Integration

RESTful APIs

Webhooks

Agile Delivery

Stakeholder Management

Job description

Role - Zendesk implementation Consultant

Company - A specialized management and technology consulting firm focused on solving complex business problems across Supply Chain, Finance, and Sales & Distribution.

Rather than purely advisory services, the organization operates on an execution-first model, combining functional domain depth with hands‑on digital transformation and enterprise platform implementations (such as o9, Blue Yonder, SAP, and advanced analytics).

Headquartered in Bengaluru with a global client presence, it partners directly with Fortune 500 enterprises to deliver end‑to‑end program governance, planning excellence, and operational scale.

Hire type - Full-time

Notice Period - Immediate joiners

Location - Bengaluru

Mode - Hybrid (3 days work from office, 2 days work from home)

Years of exp. - 5+

Mandatory Skillset - Zendesk Implementation

Key Responsibilities:

Platform Architecture & Design:

• Own the end‑to‑end architecture of the Zendesk environment (Support, Chat, Guide, Talk, etc.).
• Define and enforce best practices, governance, and scalable design patterns.
• Translate business requirements into functional and technical solutions within Zendesk.

Integration & Automation:

• Design and implement integrations between Zendesk and external systems (e.g., Salesforce, Slack, Jira, ServiceNow, custom APIs).
• Leverage middleware platforms (e.g., Workato, Zapier, Mulesoft, Dell Boomi) and Zendesk APIs/Webhooks.
• Build and maintain automation flows, triggers, and custom workflows to streamline support operations.

Project Leadership:

• Lead technical discovery sessions with stakeholders.
• Drive end‑to‑end implementation of Zendesk‑related initiatives.
• Collaborate with developers, administrators, and external vendors.

Optimization & Maintenance:

• Audit and optimize Zendesk performance, user experience, and configuration.
• Implement analytics and reporting dashboards to track KPIs.
• Stay up to date with Zendesk releases, apps, and features.

Security & Compliance:

• Ensure integration and data flows meet security, privacy, and compliance requirements (e.g., GDPR, HIPAA).
• Manage role‑based access controls and system integrity.

Required Qualifications:

• 5+ years of hands‑on experience with Zendesk as an architect, developer, or admin.
• Proven expertise in designing scalable Zendesk implementations and integrations.
• Strong proficiency in RESTful APIs, JSON, webhooks, and middleware integration tools.
• Solid understanding of CRM, ticketing systems, ITSM processes, and customer support operations.
• Experience working in agile environments and managing end‑to‑end delivery cycles.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Zendesk Certified Admin or Architect (preferred).
• Experience with scripting languages (JavaScript, Python) a plus.
• Familiarity with ITIL frameworks and enterprise‑level IT operations.
• Experience integrating Zendesk with data platforms, analytics tools, or AI/ML services.