Zendesk Administrator

Everforth Quinnox; Bengaluru; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

Everforth Quinnox in Bengaluru is seeking a Zendesk Admin to join our Bangalore office immediately. You will act as the Zendesk SME for the Support Operations team, overseeing day-to-day operations and guiding the strategic direction of our Zendesk instance.

The role includes implementing new features, performing maintenance and audits, and administering Zendesk as well as integrations with other business software.

Qualifications

• Working knowledge of Developer tools including Zendesk SDK and APIs.
• Prior experience or knowledge using SFDC.
• Proven ability to understand business processes and translate business requirements into application functionality.
• Excellent written and verbal communication.
• Proven project management, multitasking & prioritization skills.

Responsibilities

• Administer the use of Zendesk to optimize effectiveness of teams; manage a queue of operational requests.
• Troubleshoot and resolve software performance issues.
• Identify operational weaknesses and help improve or innovate new processes.
• Maintain expert-level understanding of all Zendesk enhancements and releases.
• Consult with Zendesk helpdesk to resolve technical issues; assist, drive, and execute Zendesk projects.

Skills

Excellent written and verbal comms

Project management

Multitasking & prioritization

Tools

Zendesk SDK

Zendesk APIs

SFDC (Salesforce)

Job description

***We are looking for Zendesk Admin who can join us immediately at our Bangalore Office ***

This role will serve as the Zendesk subject matter expert for the Support Operations organization. You will be responsible for supporting the day-to-day operations and strategic direction of our Zendesk instance.

The SME is responsible for the implementation of new features and functionality, maintenance, audit, and administration of Zendesk, as well as integrations with other business software applications. This will include creating and training inexperienced users, executing changes within the systems, creating dashboards and other informational tools for management.

This role will report to the manager of Business Operations for ad hoc and structured application driven responsibilities for other application used within the department.

Role & responsibilities

• Administer the use of Zendesk to optimize effectiveness of teams Manage a queue of operational requests, prioritizing against evolving business priorities.
• Troubleshoot and resolve any software performance issues.
• Identify operational weaknesses and help improve or innovate new processes.
• Maintain expert-level understanding of all Zendesk enhancements and releases.
• Consult with Zendesk helpdesk to resolve technical issues.
• Assist, drive, and execute any Zendesk related projects and new functionality deployment.

Requirements:

• Working knowledge of Developer tools including Zendesk SDK and APIs Prior experience or knowledge using SFDC
• Proven ability to understand business processes and translate business requirements into application functionality.
• Excellent written and verbal communication
• Proven project management, multitasking & prioritization skills.