Job Title: Operations & Insights Analyst
Experience: 1-2 Years
Shift Timing: 2.00PM to 11:00PM
Role Overview
Seeking an Operations & Insights Analyst who can bridge data and business operations. Thisrole focuses on driving operational efficiency, generating actionable insights, andcommunicating findings through clear presentations. The ideal candidate is process-oriented,comfortable working with data, and skilled at collaborating with cross-functional stakeholders.
Key Responsibilities
- Analyze data to identify trends, inefficiencies, and improvement opportunities.
- Support day-to-day operational reporting, tracking key metrics, SLAs, and performanceindicators.
- Use SQL (basic to intermediate) to extract data for reports, dashboards, and ad-hocanalysis.
- Translate data insights into clear, structured presentations for leadership and businessteams.
- Work closely with operations, program, and business teams to understand processesand pain points.
- Recommend and support process improvements based on data-backed insights.
- Ensure accuracy, consistency, and timeliness ofli>
- Assist in documentation of processes, workflows, and standard operating procedures(SOPs).
- 1-2 years of experience in operations, process analytics, business analysis,role.
- Strong presentation and storytelling skills (PowerPoint / Google Slides).
- Excellent verbal and written communication skills.
- Basic to intermediate SQL for data extraction and analysis.
- Strong problem-solving and analytical thinking abilities.
- Experience handling operational work, tracking metrics, and managing recurringdeliverables.
- Ability to work with multiple stakeholders and manage priorities effectively.
- Exposure to process frameworks.
At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we're committed to an environment where everyone thrives. Join us in building a diverse, innovative workplace.
Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.