D365 Functional Consultant

Honeybee Tech Solutions; Bengaluru; In loco; INR 1.500.000 - 3.500.000; Tempo pieno

Descrizione del lavoro

Honeybee Tech Solutions in Bengaluru is seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant to understand business requirements, design functional solutions, and support end-to-end CRM implementations.

The ideal candidate will have deep knowledge of Dynamics 365 CE, proficiency in configuration, process mapping, stakeholder management, and experience with data migration and integrations.

Competenze

• 8+ years of experience as a Microsoft Dynamics 365 CRM/CE Functional Consultant.
• Strong knowledge of Dynamics 365 Sales, Customer Service, Customer Insights, and Field Service.
• Hands-on experience in requirement gathering, business process mapping, and functional documentation.
• Knowledge of Microsoft Dataverse, workflows, security roles, and Power Automate.
• Experience in functional configuration, UAT planning, execution, and defect management.
• Understanding of data migration, integrations, and reporting.
• Experience working with Agile/Scrum methodologies.
• Excellent communication, stakeholder management, and problem-solving skills.

Mansioni

• Lead requirement-gathering workshops and stakeholder discussions.
• Analyze business processes and translate requirements into functional specifications and user stories.
• Configure and support Dynamics 365 CRM/CE modules, including Sales, Customer Service, Customer Insights, and Field Service.
• Prepare functional design documents, business process flows, use cases, and fit-gap analysis.
• Collaborate with developers and solution architects to deliver business-aligned CRM solutions.
• Support data migration, system integrations, testing, UAT, deployment, and post-go-live activities.
• Manage defects, facilitate user training, and support change management.
• Work with business stakeholders and technical teams throughout the project lifecycle.

Conoscenze

Dynamics 365 CRM/CE

Sales module

Customer Service module

Power Platform/Dataverse

UAT & defect management

Agile/Scrum

Stakeholder management

Strumenti

Power Automate

Dataverse

Workflows

Descrizione del lavoro

Job Title: Microsoft Dynamics 365 CRM Functional Consultant

Experience: 8-12 Years

Location: Bangalore

Work Mode: Work From Office (WFO)

Employment Type: Permanent

Job Description

We are looking for an experienced Microsoft Dynamics 365 CRM Functional Consultant to understand business requirements, design functional solutions, and support end-to-end CRM implementation. The ideal candidate should have strong knowledge of Dynamics 365 Customer Engagement (CE), functional configuration, business process mapping, and stakeholder management.

Key Responsibilities

• Conduct requirement-gathering workshops and stakeholder discussions.
• Analyze business processes and translate requirements into functional specifications and user stories.
• Configure and support Dynamics 365 CRM/CE modules, including Sales, Customer Service, Customer Insights, and Field Service.
• Prepare functional design documents, business process flows, use cases, and fit-gap analysis.
• Collaborate with developers and solution architects to deliver business-aligned CRM solutions.
• Support data migration, system integrations, testing, UAT, deployment, and post-go-live activities.
• Manage defects, facilitate user training, and support change management.
• Work with business stakeholders and technical teams throughout the project lifecycle.

Required Skills

• 8+ years of experience as a Microsoft Dynamics 365 CRM/CE Functional Consultant.
• Strong knowledge of Dynamics 365 Sales, Customer Service, Customer Insights, and Field Service.
• Hands-on experience in requirement gathering, business process mapping, and functional documentation.
• Knowledge of Microsoft Dataverse, workflows, business rules, security roles, and Power Automate.
• Experience in functional configuration, UAT planning, execution, and defect management.
• Understanding of data migration, integrations, and reporting.
• Experience working with Agile/Scrum methodologies.
• Excellent communication, stakeholder management, and problem-solving skills.

Preferred Qualifications

• Microsoft Dynamics 365 or Power Platform certifications.
• Experience delivering at least two end-to-end Dynamics 365 CRM implementations.
• Previous experience in customer-facing consulting engagements.