D365 CRM Functional consultant

Acuvate; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Acuvate in Hyderabad is seeking a D365 Functional Consultant to lead CRM solutions for international clients. You will gather requirements, configure Dynamics 365 CRM across Sales, Service, Marketing, and Field Service, and deliver functional designs aligned with business needs.

You should be hands-on with Dynamics 365 CE, possess strong communication skills, and collaborate with cross-functional teams. Certification is a plus; experience with Power Platform is preferred.

Qualifications

• 2–5 years of experience in Microsoft Dynamics 365 CRM Functional Consulting.
• Hands-on experience with Dynamics 365 CE.
• Strong CRM configuration and customization skills.
• Experience with Power Platform (Power Apps and Power Automate) preferred.
• Strong requirement gathering and client communication abilities.
• Ability to work independently and in a team.
• Experience with international clients.

Responsibilities

• Gather and understand business requirements from clients.
• Configure Microsoft Dynamics 365 CRM based on business needs.
• Work on CRM modules such as Sales, Customer Service, Marketing, or Field Service.
• Create and maintain forms, views, dashboards, business rules, workflows, and security roles.
• Prepare functional documents and support solution design.
• Coordinate with technical teams for customisation and integrations.
• Support testing (SIT/UAT), deployment, and post-go-live activities.
• Conduct user training and provide functional support when needed.

Skills

Dynamics 365 CRM

Power Platform

Requirements gathering

Client communication

Independent / teamwork

Tools

Microsoft Dynamics 365 CE

Power Apps

Power Automate

Job description

Role - We are mainly looking for D365 Functional Consultant candidate (CRM Module).

Roles & Responsibilities

• Gather and understand business requirements from clients.
• Configure Microsoft Dynamics 365 CRM based on business needs.
• Work on CRM modules such as Sales, Customer Service, Marketing, or Field Service.
• Create and maintain forms, views, dashboards, business rules, workflows, and security roles.
• Prepare functional documents and support solution design.
• Coordinate with technical teams for customisation and integrations.
• Support testing (SIT/UAT), deployment, and post-go-live activities.
• Conduct user training and provide functional support when needed.

Required Skills

• 2-5 years of experience in Microsoft Dynamics 365 CRM Functional Consulting.
• Hands-on experience with Dynamics 365 CE.
• Good understanding of CRM configuration and customisation.
• Experience with Power Platform (Power Apps and Power Automate) is preferred.
• Strong requirement gathering and client communication skills.
• Ability to work independently and as part of a team.
• Experience working with international clients.

Preferred

• Microsoft Dynamics 365 Certification is a plus.