D&T Analyst II – Corporate Services

General Mills; Mumbai; Hybrid; INR 1,500,000 - 2,800,000; Full time

Job summary

General Mills, ubicado en Powai (Mumbai), busca un Analista D&T II para administrar sistemas de seguridad física y servicios corporativos. Coordinará con proveedores, integradores y equipos de sitio para planificar actualizaciones, solucionar incidencias y mantener la continuidad operativa.

Se requieren 8+ años en IT y 5+ años en seguridad física, con experiencia en AMAG, Milestone y SPLAN. Se valora certificaciones y habilidad para documentar procesos y cumplir SLAs globales.

Qualifications

• 8+ años total en IT y 5+ años en seguridad física.
• Experiencia práctica con Access Control, Video Surveillance y Visitor Management.
• Conocimiento de AMAG o similar, Milestone y SPLAN.
• Experiencia en integraciones y servicios de red/IP.
• Capacidad de documentar sistemas, diagramas y SOPs.

Responsibilities

• Administrar y mantener Access Control, CCTV y Visitor Management.
• Configurar e integrar sistemas de seguridad con plataformas empresariales.
• Gestionar proveedores, contratos y entregables con SLA definidos.
• Crear documentación técnica, diagramas y runbooks operativos.
• Soportar incidentes y coordinar despliegues con equipos globales.

Skills

IT experiencia

Seguridad física

Gestión de incidentes

Coordinación con proveedores

Documentación técnica

Comunicación

Redes IP

Education

Título en IT o Ingeniería

Certificaciones en seguridad física

Tools

AMAG

Milestone

SPLAN

Integraciones API

Redes IP

Job description

## D&T Analyst II – Corporate ServicesSolicitar: Híbrido: Powai, Mumbai, MH: Tiempo Completo: Publicado hoy: 10130826**INFORMACIÓN GENERAL DE LA EMPRESA**Existimos para hacer alimentos que el mundo ame. Pero hacemos mucho más que eso. Nuestra empresa es un lugar que prioriza el bien común, amplía el aprendizaje, explora nuevas perspectivas y reinventa nuevas posibilidades cada día. Buscamos personas que quieran dar lo mejor de sí: mentes audaces y con gran corazón que se desafían entre sí y crecen juntas. Porque convertirnos en el líder indiscutible en alimentación implica rodearnos de personas con hambre de lo que viene.**OVERVIEW**You'll own the systems that keep our people and sites safe — badge access, video surveillance, and visitor management — across General Mills locations worldwide.You'll work hands-on with vendors, integrators, and site teams to plan upgrades, troubleshoot issues, and bring new systems online.You'll be a trusted go-to partner, giving you visibility and influence well beyond a typical technical support role.Ownership, strong relationships, and work that directly protects people, this role gives you that every day.**KEY ACCOUNTABILITIES*** Administer and maintain Badge Access Control systems (e.g., AMAG), including panel and reader configuration, credentialing, and access group management across global facilities.* Configure, commission, and troubleshoot CCTV/Video Surveillance systems (e.g., Milestone) to ensure continuous coverage and platform stability.* Manage and enhance Visitor Access Management platforms (e.g., SPLAN) to keep visitor workflows secure, efficient, and aligned with site requirements.* Support and refine site-specific Physical Security configurations to keep systems compliant with enterprise security standards.* Own and maintain technical documentation, device inventories, IP/network mappings, and as-built diagrams for every site.* Act as the technical liaison with security integrators and vendors that includes statement-of-work validation, service reviews, deliverable acceptance, and escalation of recurring deficiencies during installations, upgrades, and service delivery,* Coordinate with site and facilities teams to plan project timelines, access windows, and on-site logistics for security deployments.* Monitor and maintain integrations between Physical Security platforms and enterprise systems.* Triage, escalate, and resolve incidents related to access control, video surveillance, and visitor management, ensuring timely acknowledgment and resolution per defined SLAs.* Ensure platform performance, cybersecurity, and adherence to physical security best practices and compliance requirements.* Collaborate with Global Security and Corporate Services stakeholders to identify improvement opportunities and implement incremental enhancements.* Research, evaluate, and pilot proof-of-concepts for new security hardware and software capabilities to expand platform value.* Partner with Solution Managers, Product Owners, and business stakeholders to refine backlog priorities and translate requirements into technical specifications.* Support system upgrades, firmware/software patching, and device replacements, ensuring minimal disruption to site operations.* Maintain lifecycle and asset-management records, including warranties, spares, end-of-life status, replacement and system upgrade planning.* Create SOPs, runbooks, and training materials and provide knowledge transfer to site security and facilities teams.* Provide dedicated coverage during rotational night shift hours (7:00 PM – 4:00 AM India time) to support real-time monitoring, escalations, and time-sensitive vendor/site coordination.**MINIMUM QUALIFICATIONS*** 8+ years of overall IT experience and 5+ years of overall Physical Security experience, with hands-on experience configuring and supporting Access Control, Video Surveillance, and Visitor Management systems.* Experience administering Access Control platforms (e.g., AMAG or similar), including panel/reader configuration, credentialing, and access group management.* Hands-on experience with Video Management Systems (e.g., Milestone or similar), including camera commissioning, network configuration, and troubleshooting.* Familiarity with Visitor Management platforms (e.g., SPLAN or similar) and visitor workflow configuration.* Experience with system integrations and data interfaces, such as APIs, identity/directory services, HR systems, badging systems, visitor management, and monitoring platforms.* Working knowledge of IP networking fundamentals (IP addressing, VLANs, network diagrams) and ability to create and maintain technical documentation and as-built diagrams.* Experience coordinating with security integrators, hardware/software vendors, and site/facilities teams on installation and service delivery.* Strong incident management skills, with the ability to triage, escalate, and resolve issues within defined SLAs.* Knowledge of Physical Security Infrastructure, including controllers, readers, locks, door hardware, video servers, PoE, cabling, UPS, and low-voltage design.* Knowledge of security system compliance, cybersecurity, and industry best practices for access control and surveillance systems.* Detail-oriented with strong problem-solving skills and the ability to work independently across multiple global sites.* Demonstrated ability to collaborate with stakeholders, translate business requirements into technical solutions, and manage external vendor relationships.* Strong written and verbal communication skills, with the ability to explain technical security issues to nontechnical stakeholders.* Willingness and flexibility to work rotational night shift hours (7:00 PM – 4:00 AM India time) to support global site coverage. **PREFERRED QUALIFICATIONS*** Bachelor's degree in Information Technology, Engineering, or a related field* Relevant certifications in physical security systems (e.g., AMAG, Milestone, or equivalent) preferred.**ELEGIBILIDAD**Los solicitantes deben cumplir con los requisitos mínimos de edad en el país donde se encuentra el puesto.