CX Regulatory Compliance Manager

Yes Bank; Navi Mumbai; On-site; INR 550,000 - 850,000; Full time

Job summary

Yes Bank in Mumbai is seeking a CX Regulatory Compliance professional to support regulatory compliance activities for Branch Banking. You will coordinate regulatory meetings, track communications, and ensure timely implementation of RBI guidelines.

The role involves maintaining compliance trackers, dashboards, and action follow-ups, plus organizing RBI visits and collaborating with multiple internal teams to ensure adherence across branches.

Qualifications

• Bachelor's or Master's degree in Business/Engineering/CS or related field.
• 2–5 years of experience in Branch Banking, Customer Service, or Regulatory Compliance.
• Hands-on exposure to RBI circulars and preparing regulatory submissions.

Responsibilities

• Support scheduling, coordination, and documentation of regulatory meetings (CSC, Standing, Steering).
• Track regulatory circulars and ensure implementation across branches.
• Maintain compliance trackers, dashboards, and action item follow-ups.
• Support dissemination of regulatory updates and prepare summary reports for internal teams.
• Manage branch-level compliance activities including monthly meetings, self-assessments, and regulatory displays.
• Organize and support RBI Incognito visits and related compliance actions.
• Maintain central repository for regulatory communications, policies, and submissions.
• Coordinate with internal stakeholders such as Branch Banking, Operations, ORM, Digital Banking, Retail Assets, Payments, and others.

Skills

Regulatory compliance knowledge

RBI guidelines

Coordination

Documentation

Communication

Attention to detail

Education

Bachelor's or Master's degree in Business/Engineering/CS

Job description

Job Description CX Regulatory Compliance (Team Member)

Location: Mumbai
Experience: 2 to 5 years
Industry: Banking / Financial Services
Role Type: Individual Contributor

About the Role

We are looking for a CX Regulatory Compliance professional to support regulatory compliance activities for Branch Banking. The role includes coordinating regulatory meetings, tracking regulatory communications, managing branch-level compliance, and ensuring timely implementation of regulatory guidelines.

Key Responsibilities

• Support scheduling, coordination, and documentation of regulatory meetings (CSC, Standing, Steering).
• Track regulatory circulars and ensure implementation across branches.
• Maintain compliance trackers, dashboards, and action item follow-ups.
• Support dissemination of regulatory updates and prepare summary reports for internal teams.
• Manage branch-level compliance activities including monthly meetings, self-assessments, and regulatory displays.
• Organize and support RBI Incognito visits and related compliance actions.
• Maintain central repository for regulatory communications, policies, and submissions.
• Coordinate with internal stakeholders such as Branch Banking, Operations, ORM, Digital Banking, Retail Assets, Payments, and others.

Skills & Competencies

• Strong knowledge of RBI guidelines and regulatory compliance.
• Experience in Branch Banking / Customer Service / Compliance functions.
• Ability to track, follow up, and close compliance action items.
• Excellent coordination, documentation, and communication skills.
• Attention to detail with strong process discipline.

Qualifications

• Bachelors or Master’s degree in Business/Engineering/Computer Science or related field.
• 2–5 years of experience in Branch Banking, Customer Service, or Regulatory Compliance.
• Hands-on exposure to implementing RBI circulars and preparing regulatory submissions.