CW1 support Professional

Toll Group; Pune District; Vor Ort; INR 1.200.000 - 2.700.000; Vollzeit

Zusammenfassung

Toll Group is seeking a CW1 Application Specialist to lead in-country CW1 deployments and ongoing support across multiple countries, while coordinating with regional IT teams.

The role requires deep CW1 knowledge, strong SQL skills, and proven SLAs experience to drive reliable production support and continuous improvement across freight forwarding workflows.

Qualifikationen

• At least 5 years experience with CW1 or similar freight forwarding enterprise apps.
• At least 5 years experience in freight forwarding/logistics organizations.
• Certifications: Wisetech (CCO/CCS/CCP) are prerequisites.
• Proficient in SQL query writing.
• Experience supporting global IT environments with onshore/offshore teams.
• Excellent customer service and SLA management.
• Strong written and spoken English communications.

Aufgaben

• Lead in-country engagement for CW1 deployments and support deployments across new countries.
• Oversee initial implementation, rollout, and upgrades of CW1 deployments in the region.
• Develop functional specs for enhancements and configuration changes.
• Maintain a robust support framework for CW1 applications and ensure SLA adherence.
• Troubleshoot, perform root cause analysis, and implement preventive measures.
• Collaborate with deployment teams, IT, stakeholders, and offshore providers.

Kenntnisse

CW1 experience

SQL knowledge

SLA management

Customer service

Stakeholder management

English communication

Tools

CW1 deployments

PAVE workflow

Jobbeschreibung

Job Summary

As the CW1 Application Specialist, you will:

• Lead in-country engagement for CW1 deployments and support additional deployments across new countries.
• Take an active role in the initial implementation, rollout, and ongoing upgrades of CW1 deployments within the region.
• Supplement existing CW1 knowledge by proactively understanding upcoming features, product enhancements, and business benefits.
• Maintain a highly effective support framework for the CW1 portfolio of applications.
• Provide responsive application support while ensuring delivery in accordance with agreed Service Level Agreements (SLAs).
• Investigate and analyse deviations from agreed support service levels with offshore support providers.
• Perform proactive troubleshooting, root cause analysis, and implement preventative measures to minimize recurring incidents.
• Identify continuous improvement opportunities for application support and business processes to increase operational efficiency.
• Develop functional specifications for application enhancements, configuration changes, and business requirements.
• Safeguard the quality of transition from application build and deployment into production support.
• Work closely with Local Applications Deployment teams, broader IT teams, business stakeholders, and offshore support providers to ensure agreed commitments are delivered.
• Share knowledge and proactively upskill offshore support providers with specialist CW1 module expertise.
• Review, enhance, and maintain support processes, documentation, and knowledge articles.
• Leverage and enhance technical support tools to improve service quality and operational efficiency.
• Continuously develop expertise in the CW1 application portfolio, including country-specific configurations and core modules such as Air Sea, Customs, Customer Service, Sales, Finance, and Warehouse Management.

Requirements

• At least 5 years experience working with CW1 (or similar freight forwarding enterprise application suites).
• At least 5 years experience working within freight forwarding and logistics organizations.
• Wisetech Global Certifications (CCO, CCS, CCP) are a Prerequisite.
• Demonstrated knowledge of SQL Query Writing
• Working knowledge of PAVE workflow configuration setup is favourable.
• At least 5 years experience providing IT application support in a multinational enterprise environment.
• Strong knowledge of freight forwarding operational processes and CW1 business workflows.
• Demonstrated experience supporting global IT environments comprising both onshore and offshore support teams.
• Experience in CW1 implementations, deployments, upgrades, and production support.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Experience preparing functional specifications for application enhancements and changes.
• Excellent customer service orientation with the ability to manage and meet SLA commitments.
• Excellent written and verbal communication and presentation skills in English.
• Strong stakeholder management, collaboration, and knowledge-sharing abilities.
• A proactive mindset with a passion for continuous improvement, operational excellence, and delivering high-quality application support.
• You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.