Payment Lifecycle Specialist Analyst

JPMorgan Chase Bank; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

JPMorgan Chase Bank in Mumbai seeks a Payment Lifecycle Analyst within Payments Operations to ensure smooth fund transfers and strengthen the payments framework. The role emphasizes automation, data analysis, and collaboration with stakeholders across product and business lines.

The analyst will analyze data, resolve exceptions, and drive process improvements while adhering to cybersecurity and anti-fraud controls.

Qualifications

• Advanced knowledge of global payment processing operations and systems architecture.
• Proficiency in data analysis techniques to communicate insights to senior stakeholders.
• Commercial and growth mindset adaptable to fast-paced environments.
• Understanding of cybersecurity controls and anti-fraud strategies.
• Familiarity with continuous improvement methodologies and design-thinking techniques.

Responsibilities

• Utilize independent judgment to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate fund transfers.
• Define project requirements and metrics using process models; lead or contribute to process optimization initiatives.
• Apply knowledge of systems architecture and automation technologies to support process optimization and stakeholder relationships.
• Coach, train, and mentor team members to uphold high service standards and act as escalation point.

Skills

Payments operations

Data analysis

Growth mindset

Cybersecurity & fraud

Continuous improvement

Job description

Shift : Rotational (Candidate willing to work on the weekend)

Are you ready to make an impact in the world of digital payments Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.

Job responsibilities

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.

Required qualifications, capabilities, and skills

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.