Customer Tech-Adobe-Adobe Delivery Manager

EY; Chennai District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

EY India in Chennai invites a seasoned Senior Manager to lead Adobe Commerce initiatives, delivering end-to-end programs with complex integrations and upgrades. You will partner with clients, manage multi-year roadmaps and align delivery with business goals while ensuring governance and budget adherence.

Role requires 20+ years in Adobe consulting, 12+ years PM experience, and strong communication in a matrixed environment. On-site role based in Chennai with global collaboration opportunities.

Qualifications

• 20+ years of Adobe consulting experience.
• 12+ years of end-to-end project management in Adobe Commerce.
• Strong governance, budgeting and cost-control experience.
• Proven stakeholder management in matrixed environments.
• Excellent communication and leadership skills.

Responsibilities

• Lead complex Adobe Commerce programs with end-to-end PM.
• Manage time tracking, resource allocation and health reporting.
• Forecast revenue, budgets, timelines and scope.
• Oversee change control and contract conversations with client partner.
• Define the eCommerce roadmap aligned to business goals.
• Coordinate onsite and offshore teams; manage risks and issues.
• Maintain governance across scope, schedule, and resourcing.

Skills

Adobe consulting

Project management

Stakeholder management

Agile / Waterfall

Risk management

Budgeting & governance

Education

PMP Certification

Job description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Description – Adobe Commerce Senior Manager

• Experience: Min 20 years of experience with Adobe consulting
• 12+ years project management experience preferably in the commerce space with end-to-end delivery of Adobe Commerce implementations, upgrades, migration and enhancements.

Responsibilities:

• Responsible for leading complex consulting programs/projects with end-to-end project management, project execution and estimation, solutioning, and implementation delivery management
• Manages time tracking, resource allocation and health reporting and budget
• Conduct project forecasting for revenue, budget vs actual, timeline, etc.
• Ensure timecards are submitted by all resources
• Manages governance related to scope, schedule, and resourcing
• Owns project change process (contract negotiation responsibilities stay with the Client Partner) & manages change request conversation to ensure appropriate funding is available to deliver the project
• Manages Scope with Internal Adobe and Client stakeholders
• Manages project health (via agreed upon dashboards) and communicate to Internal Adobe and Customer executive along with Adobe Client Partner / Delivery Owner
• Define the eCommerce platform roadmap aligned with business goals.
• Proactively manages scope, resourcing, timeline, external customer dependencies and deliverables, client acceptance, and provides day-to-day coordination
• Manages communication with both internal and external stakeholders to the project and larger program teams (to track budget, progress, and burn rate) and follows escalation framework as necessary
• Drives project delivery with off/near-shore teams
• Scheduling of both onsite and offsite coordination and communication
• Leads discussions related to managing risk and issues throughout the project or program
• Understands and communicates customer requirements and integration points in the context of the statement of work
• Develops and manages project documentation, including project plan, budget/work plan, functional requirements, functional design, communications plan, kick off agenda, etc.

Knowledge and Skill:

• Excellent written and verbal communication skills.
• Excellent negotiation, time-management and active listening skills.
• Detail-oriented, able to multi-task and prioritize activities.
• Self-starter with strong initiative.
• Ability to thrive in a highly matrixed environment while managing multiple priorities simultaneously.
• Advanced knowledge of waterfall and Agile PM methodology.
• Project Governance
• Stakeholder management
• Scope Management

Secondary Skills:

• Resource management, Risk management, Cost Accounting

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