Customer Support - Telugu Voice Process

Livec Staffing Services Private Limited; Chennai; On-site; INR 190,000 - 279,000; Full time

Benefits offered by this job

General shift 10:00 AM to 7:00 PM

1st & 2nd Saturdays Off

Sundays Off

Government Holidays Off

Immediate Joiners Preferred

Job summary

Livec Staffing Services Private Limited in Kilpauk, Chennai, seeks a Customer Support Executive (Voice Process – Telugu) for a general shift (10:00 AM–7:00 PM). Freshers to 3 years of experience, with 10th/12th/Diploma or any graduate qualification, and Telugu-speaking ability are required.

Basic English and strong customer-focus are essential. Responsibilities include handling inbound calls, solving queries, updating records, and maintaining quality standards while ensuring a positive customer

Qualifications

• Telugu speaking skills are mandatory.
• Freshers to 3 years of experience accepted.
• Good English communication and basic computer knowledge.

Responsibilities

• Handle inbound customer calls professionally.
• Understand queries and provide appropriate solutions.
• Resolve concerns while maintaining service quality.
• Update customer details accurately in the system.
• Provide clear, professional information to customers.
• Maintain a positive customer experience throughout interactions.
• Follow process guidelines and quality standards.

Skills

Telugu Speaking

English Communication

Verbal Communication

Interpersonal Skills

Listening Skills

Computer Basics

Customer Focus

Problem Solving

Professional Communication

Education

10th/12th/Diploma

Any Graduate

Job description

Customer Support Executive (Voice Process – Telugu)

Location: Kilpauk, Chennai

Experience: Freshers – 3 Years

Qualification: 10th / 12th / Diploma / Any Graduate

Language: Telugu – Good Professional Speaking Skills Mandatory

Salary: 17,000 – 25,000 CTC

Key Responsibilities

• Handle inbound customer calls professionally.
• Understand customer queries and provide appropriate solutions.
• Resolve customer concerns efficiently while maintaining service quality.
• Update customer details accurately in the system.
• Provide clear and professional information to customers.
• Maintain a positive customer experience throughout the interaction.
• Follow process guidelines and quality standards.

Skills Required

• Good professional Telugu-speaking skills – Mandatory.
• Basic English communication skills.
• Good verbal communication and interpersonal skills.
• Good listening and customer-handling skills.
• Basic computer knowledge.
• Customer-focused attitude.
• Problem-solving and convincing skills.
• Ability to communicate professionally with customers.

Benefits

• General Shift – 10:00 AM to 7:00 PM
• 1st & 2nd Saturdays Off
• Sundays Off
• Government Holidays Off
• Immediate Joiners Preferred