Customer Support Specialist

TechDoQuest; Chennai District; On-site; INR 191,000 - 233,000; Full time

Benefits offered by this job

₹10,000 Retention Bonus

Job summary

TechDoQuest is hiring enthusiastic Fresh Graduates for a Domestic Technical Voice Support role. You will handle customer queries, provide basic technical assistance, troubleshoot issues, and ensure a positive customer experience through voice support.

Fluency in Hindi is mandatory and you should be an Any Graduate with basic computer knowledge and good communication skills. The role involves a 6-day work week with a day shift from 9:00 AM to 6:00 PM, offering opportunities to grow in technical

Qualifications

• Hindi fluency is mandatory.
• Any Graduate education is acceptable; freshers welcome.
• Basic computer knowledge required.
• Good communication and interpersonal skills needed.
• Willingness to learn technical troubleshooting and support processes.

Responsibilities

• Provide customer support through inbound and outbound voice calls.
• Understand customer concerns and provide appropriate resolutions.
• Troubleshoot basic technical issues related to products and services.
• Ensure First Call Resolution (FCR) wherever possible.
• Record and update customer interactions accurately in the system.
• Escalate complex issues to the concerned support team when required.

Skills

Hindi fluency

Basic computer proficiency

Good listening

Problem solving

Fast-paced work style

Positive attitude

Willingness to learn

Education

Any Graduate

Job description

We are hiring enthusiastic and customer-oriented Fresh Graduates for a Domestic Technical Voice Support process. The role involves handling customer queries, providing basic technical assistance, troubleshooting issues, and ensuring a positive customer experience through voice support.

Fluency in Hindi is Mandatory.

Eligibility Criteria

Mandatory Requirements

• Any Graduate
• Freshers are welcome to apply
• Basic computer knowledge
• Good communication and interpersonal skills
• Willingness to learn technical troubleshooting and support processes
• Ability to work from office on a 6-day work week

Key Responsibilities

• Provide customer support through inbound and outbound voice calls.
• Understand customer concerns and provide appropriate resolutions.
• Troubleshoot basic technical issues related to products and services.
• Ensure First Call Resolution (FCR) wherever possible.
• Maintain high levels of customer satisfaction.
• Record and update customer interactions accurately in the system.
• Escalate complex issues to the concerned support team when required.
• Follow process guidelines and quality standards.

Required Skills

• Basic computer proficiency
• Good listening and problem-solving skills
• Ability to work in a fast-paced environment
• Positive attitude and willingness to learn
• Salary up to ₹2.12 LPA
• ₹10,000 Retention Bonus after successful completion of 6 months
• Day Shift (9:00 AM to 6:00 PM)
• Opportunity to build a career in Technical Support and Customer Service