Customer Support Specialist

kitchens@ - Loyal Hospitality Pvt. Ltd; Bengaluru Urban; Presencial; INR 260 000 - 420 000; Tempo integral

Resumo da oferta

Loyal Hospitality Pvt. Ltd. is seeking a Customer Support Specialist in Bengaluru to deliver a seamless customer experience.

You will handle inquiries across calls, WhatsApp, and emails, coordinate with internal teams, and resolve issues within defined SLAs. A frontline support mindset is essential for maintaining brand promise and high service standards. The role requires 0–1 year in customer support or related fields, strong communication, and a willingness to work rotational shifts, including

Qualificações

• Graduate with 0–1 years in customer support or related fields.
• Strong verbal and written communication skills.
• Customer-first mindset with problem-solving abilities.
• Willingness to work rotational shifts, including weekends.

Responsabilidades

• Handle inbound and outbound customer interactions via calls, WhatsApp, emails, or support platforms.
• Address orders, service quality, delivery timelines, billing, and feedback concerns.
• Resolve complaints per SOPs and defined turnaround times.
• Coordinate with operations, kitchen, delivery, and finance to resolve issues.
• Document interactions and resolutions in CRM systems.
• Escalate unresolved or critical issues as per escalation matrix.
• Ensure adherence to service quality and data confidentiality.
• Contribute to improving customer satisfaction and retention.

Conhecimentos

Communication

Customer-centric

Problem solving

High-pressure handling

Multilingual

Formação académica

Graduate

Ferramentas

CRM / ticketing tools

Descrição da oferta de emprego

The Customer Support Specialist at Loyal Hospitality will be responsible for delivering a seamless and high-quality customer experience by handling customer queries, resolving service-related issues, and coordinating with internal teams to ensure timely resolution. The role plays a critical part in upholding Loyal Hospitality’s service standards and brand promise.

Key Responsibilities:

• Handle inbound and outbound customer interactions via calls, WhatsApp, emails, or support platforms.
• Address customer concerns related to orders, service quality, delivery timelines, billing, and feedback.
• Resolve complaints efficiently in line with company SOPs and defined turnaround times.
• Coordinate with operations, kitchen, delivery, and finance teams for issue resolution.
• Accurately document customer interactions, complaints, and resolutions in CRM systems.
• Escalate unresolved or critical issues as per the escalation matrix.
• Ensure adherence to service quality, compliance, and data confidentiality standards.
• Contribute to improving customer satisfaction, retention, and repeat business.

Eligibility & Skills:

• Graduate (depending on role requirement).
• 0-1 years of experience in customer support, hospitality, food tech, or service industry roles.
• Strong verbal and written communication skills.
• Customer-first mindset with strong problem-solving abilities.
• Ability to handle high-pressure situations and service recovery conversations.
• Basic computer knowledge; familiarity with CRM or ticketing tools preferred.
• Willingness to work in rotational shifts, including weekends and holidays, if required.

Preferred Skills:

• Prior experience in hospitality, QSR, food delivery, or facility management environments.
• Multilingual skills (English, Hindi, and regional languages preferred).