Customer Support Specialist

Linkedin; Amravati; On-site; INR 240,000 - 320,000; Full time

Benefits offered by this job

Two-way cab

Client training 1 month

Night shift

Salary based on experience

Career growth

Job summary

LinkedIn in Hyderabad invites applications for a Customer Service Representative (Chat Support) for night shifts, 100% on site. The walk-in drive runs 30th July to 20th August, 10:00 AM to 3:00 PM, at Artech Infosystems, Kondapur, Hyderabad.

Graduates with BA, B.Com, B.Sc, MBA and candidates with up to 2 years of experience, who have strong English writing skills, good typing speed and familiarity with CRM tools, are encouraged to apply.

Qualifications

• Graduates with BA, B.Com, B.Sc or MBA are eligible.
• Freshers or candidates with up to 2 years of experience can apply.
• Strong written English communication skills.
• Good typing speed and accuracy.
• Excluded: B.Tech, M.Tech, MCA and BCA.

Responsibilities

• Provide customer support through chat platforms.
• Resolve customer queries efficiently and professionally.
• Maintain quality and CSAT/NPS metrics.
• Document customer interactions accurately.
• Handle multiple chat conversations simultaneously.

Skills

Chat support

Customer service

CRM tools

Typing speed

English communication

Multitasking

Healthcare domain

Insurance domain

Education

Bachelor's degree

Graduate degrees eligible (BA, B.Com, B.Sc, MBA)

Tools

CRM tools

Job description

Customer Service Representative (Chat Support) | 02 Years

Walk-In Drive Hyderabad

Position: Customer Service Representative (Chat Support)

Experience: 02 Years

Work Location: Hyderabad

Shift: Night Shift

Work Mode: 100% Work from Office

Walk-In Details

• Dates: 30th July - 20th August (Including Saturday & Sunday)
• Time: 10:00 AM - 3:00 PM

Hyderabad Venue: Artech Infosystems, DLF, VC Silicon Towers, 3rd Floor, Kondapur, Hyderabad 500032

Eligibility

• Graduates Only BA, B.Com, B.Sc, MBA
• Freshers and candidates with up to 2 years of experience can apply
• Strong written English communication skills
• Good typing speed and accuracy
• B.Tech, M.Tech, MCA, and BCA candidates are not eligible

Key Responsibilities

• Provide customer support through chat platforms
• Resolve customer queries efficiently and professionally
• Maintain quality and customer satisfaction metrics (CSAT/NPS)
• Document customer interactions accurately
• Handle multiple chat conversations simultaneously

Preferred Skills

• Chat Support / Customer Service experience
• Exposure to Healthcare, Insurance, or Managed Care domains
• Familiarity with CRM and chat tools
• Excellent typing speed and multitasking abilities

Job Highlights

• Attractive Salary (Based on Experience)
• Two-Way Cab Facility
• 1 Month Client Training
• Night Shift Opportunity
• Career Growth in Customer Support Operations