Customer Support Specialist

JUSTDOGS®; Ahmedabad; In loco; INR 300.000 - 500.000; Tempo pieno

Descrizione del lavoro

JUSTDOGS is looking for a dedicated Customer Support Specialist to join their E-Commerce Division. This entry-level role involves providing exceptional support to online customers across various channels, resolving issues, and driving sales through stellar service. Candidates should have a passion for customer care and a background in retail or e-commerce.

Competenze

• 1+ years of experience in customer service, preferably in e-commerce.
• Strong verbal and written communication skills.
• Customer-first mindset with a passion for service.

Mansioni

• Respond to inquiries via phone, email, live chat, and social media.
• Resolve product, order, and delivery issues promptly.
• Track and follow up on orders and shipments.

Conoscenze

Communication

Problem Solving

Multitasking

Formazione

High school diploma or equivalent

College degree preferred

Strumenti

CRM systems

Helpdesk tools

E-commerce platforms

Descrizione del lavoro

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We are seeking a dedicated and customer-focused Customer Support Specialist to join our growing E-Commerce Division. In this role, you will be the first point of contact for our online customers, handling a variety of support channels including calls, live chat, emails, and social media. You will also assist with delivery inquiries, resolve product or order-related issues, and help drive online sales through exceptional service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
• Resolve product, order, payment, or delivery issues promptly and effectively.
• Guide customers through the online shopping process and provide information about products and promotions.
• Track and follow up on orders, shipments, and returns with logistics and warehouse teams.
• Escalate unresolved issues to appropriate internal departments when necessary.
• Maintain accurate customer interaction records in CRM systems.
• Provide feedback to management on recurring issues or potential improvements in processes.
• Meet individual and team KPIs related to response time, resolution rate, and customer satisfaction.
• Stay up to date with product knowledge, company policies, and system updates.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• 1+ years of experience in customer service, preferably in an e-commerce or retail environment.
• Excellent verbal and written communication skills.
• Proficient in using CRM systems, helpdesk tools, and e-commerce platforms.
• Strong multitasking and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Customer-first mindset with a passion for delivering outstanding service.

Preferred Skills:

• Experience with platforms like Shopify, Magento, WooCommerce, or similar.
• Familiarity with order management and shipping software.
• Bilingual or multilingual abilities are a plus.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Retail

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