Customer Support - Sidekick AI

We Digital Services; Lucknow; On-site; INR 300,000 - 500,000; Full time

Job summary

We Digital Services is seeking a passionate Customer Support - Sidekick AI to join our remote team in Lucknow, India. This role is crucial for our digital strategy, requiring effective education of users on AI features and troubleshooting technical issues.

The ideal candidate has 1-2 years of experience in customer support and a solid understanding of AI tools and large language models. Join us to help enhance our AI offerings and gather valuable user feedback.

Qualifications

• 1-2 years of customer support experience.
• Solid understanding of AI tools and large language models.
• Strong problem-solving and communication skills.

Responsibilities

• Educate users on AI features and optimize their workflows.
• Troubleshoot technical issues and escalate when necessary.
• Gather customer feedback to improve the product.

Skills

Customer support experience

Understanding of AI tools

Problem-solving skills

Communication skills

Job description

We are looking for a passionate Customer Support - Sidekick AI to join our remote team. You will play a crucial role in our digital strategy, working alongside a talented group of professionals dedicated to delivering top‑notch solutions.

Responsibilities

• Educate users on AI features and help them optimize their workflows.
• Troubleshoot technical issues related to the AI extension and escalate when necessary.
• Gather customer feedback to help improve the product.

Requirements

• 1-2 years of customer support experience.
• Solid understanding of AI tools, large language models, and how to handle AI‑specific customer queries.
• Strong problem‑solving and communication skills.