Customer Support Representative | International BPO

Talent Acquaintance; Lucknow; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Lucknow, India is seeking a technically skilled professional to provide top-tier support to customers via phone, email, or chat. You will troubleshoot complex issues and help maintain product knowledge across teams.

You should be able to work in a fast-paced, international BPO environment, communicating clearly, solving problems efficiently, and contributing to a robust knowledge base and ongoing process improvements.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Responsibilities

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalated potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalated potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.