Customer Support Representative | International BPO

Talent Acquaintance; Coimbatore District; On-site; INR 280,000 - 480,000; Full time

Job summary

Talent Acquaintance in Coimbatore, Tamil Nadu, is seeking a capable Technical Support Executive to assist customers via phone, email, or chat, and to troubleshoot issues.

The role emphasizes building product knowledge, updating knowledge bases, and coordinating with internal teams to ensure high customer satisfaction within an international BPO setting.

Qualifications

• Strong foundation in technical concepts and IT basics.
• Excellent communication and clear problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to improve product knowledge and customer satisfaction.
• Develop and maintain knowledge of products and services.
• Identify and escalate potential issues to senior management when needed.
• Regularly update knowledge base articles for accuracy.

Skills

Technical concepts

Communication

Problem-solving

Multitasking

Troubleshooting

Analytical thinking

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalated potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.