Customer Support Representative - Freshers

Trigent Software; Bengaluru; On-site; INR 286,000 - 384,000; Full time

Benefits offered by this job

Cab facility

Job summary

Trigent Software is seeking an International Customer Support executive based in Bengaluru. Freshers with excellent communication skills are welcome to apply for a night-shift role aligned to US time zones. The position is office-based with 5 working days and cab facility provided.

Experience noted as Freshers; notice period immediates to 15 days. Roles include handling inbound calls, emails, and chats, and ensuring quality customer service in a global context.

Qualifications

• Excellent communication skills are highly preferred.
• Strong verbal and written communication abilities required.
• Freshers are acceptable for this role.

Responsibilities

• Provide high quality Tier 2 Customer Support to achieve 100% issue resolution and customer satisfaction.
• Adhere to client and internal processes while handling inbound calls, emails, and chats.
• Escalate unresolved issues through proper channels to relevant teams.

Skills

Communication skills

Verbal & written

Freshers welcome

Education

Any Graduate/Any PG

Tools

Ticketing System (ServiceNow)

ERP systems

Microsoft Office

Job description

Job description

Greetings from Trigent Software!!

Candidate with excellent communication skills are higly preferred.

Role: International Customer Support

Mode of Work: Work from Office

Experience : Freshers

Location: Bengaluru

Working Days: 5 days

Shift: US Rotationa (Night Shift)

Qualification: Any Graduate/ Any PG

Salary : 3.36LPA

Cab: Pick and Drop will be provided

Notice : Immediate to 15 days (Immediate joiners preferred)

Working Hours

Shift will be in any of United States of America time zones

Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall Purpose of Job

Roles & Responsibilities

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.


• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats


• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams


• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool


• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes


• Walk customers/ Provide navigational support on self service portal


• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines


• Place outbound calls to customers when required in line with Client / Company guidelines


• Work productively whilst maintaining exceptional call/data quality standards in line with targets


• Contribute to the team through open and regular communication with peers / supervisors


• Adhere to all company or departmental policies and procedures (personnel and operational)


• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process


• Maintain regular and punctual attendance in line with company policies and procedures


• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer


• Good technical aptitude with an ability to learn quickly


• Excellent verbal and written communication skills


• Experience Profile


• Prior international BPO work experience preferred


• Freshers acceptable