International Customer Support - 51k Take Home - US Shift

Trigent Software; Bengaluru; On-site; INR 350,000 - 675,000; Full time

Benefits offered by this job

Pick and Drop

Job summary

Trigent Software in Bengaluru is hiring for International Customer Support on a 6-month contract. Freshers and experienced candidates with excellent communication are encouraged to apply. The role operates in a night shift (US rotation) and requires office-based work.

5-day working week, notice period of immediate to 15 days, salary between 3.5 LPA and 6.75 LPA, and cab facilities are provided. Immediate joiners preferred.

Qualifications

• Freshers or experienced candidates welcome.
• Excellent communication skills mandatory.
• Willing to work night shift and in office.

Responsibilities

• Provide high quality Tier 2 customer support with focus on resolution and satisfaction.
• Adhere to client and internal processes while handling inbound calls, emails, and chats.
• Escalate unresolved issues per procedures.
• Maintain SLA targets and data quality.

Skills

Customer service tools

Communication skills

Ticketing systems

Education

Any Graduation

Tools

ServiceNow

ERP systems

MS Office

Job description

Greetings from Trigent Software!!

Candidate with excellent communication skills are higly preferred.

Note : Its a 6 Month Contract Role.

Role:

International Customer Support

Mode of Work:

Work from Office

Experience:

Freshers / Experienced

Location:

Bengaluru

Working Days:

5 days

Shift:

US Rotationa (Night Shift)

Qualification:

Any Graduate/ Any PG

Salary:

3.5 LPA to 6.75

Cab:

Pick and Drop will be provided

Notice:

Immediate to 15days

Roles & Responsibilities:

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills

Experience Profile

• Prior international BPO work experience preferred
• Freshers acceptable

looking only for immediate joiners