Customer Support Representative

TP; Bengaluru; On-site; INR 167,000 - 223,000; Full time

Benefits offered by this job

Take-home 19K

Incentives

Male 24/7 shift

Female day shift

Job summary

TP in Bengaluru, India is seeking a customer support executive to handle inbound and outbound calls, assist customers with product, service, or account inquiries, and resolve concerns within defined timelines. You will document interactions in the system, escalate complex issues, and strive to meet team targets for quality, productivity, and customer satisfaction while following company processes.

Immediate joiners only; incentives available.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Assist customers with product, service, or account-related inquiries.
• Resolve customer concerns and complaints within defined timelines.
• Maintain a high level of customer satisfaction through effective communication.
• Accurately document customer interactions and update records in the system.
• Escalate complex issues to the appropriate team when necessary.
• Meet individual and team performance targets related to quality, productivity, and customer satisfaction.
• Follow company processes, policies, and compliance requirements.
• Provide accurate information and guidance to customers regarding products and services

Job description

Role & responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Assist customers with product, service, or account-related inquiries.
• Resolve customer concerns and complaints within defined timelines.
• Maintain a high level of customer satisfaction through effective communication.
• Accurately document customer interactions and update records in the system.
• Escalate complex issues to the appropriate team when necessary.
• Meet individual and team performance targets related to quality, productivity, and customer satisfaction.
• Follow company processes, policies, and compliance requirements.
• Provide accurate information and guidance to customers regarding products and services

Preferred candidate profile

Immediate joiners only

Perks and benefits

• 19K take home deductions
• Incentives available
• Male candidates its 24/7 shift
• Female candidates its day shift