Customer Support - Plastics Manufacturing

Appsierra Group; Bengaluru; On-site; INR 320,000 - 460,000; Full time

Job summary

Appsierra Group seeks a Customer Support Executive in Whitefield, Bengaluru, with 2–5 years in the plastic injection moulding sector. The role requires coordinating with Production, Stores, Logistics and Finance to ensure timely delivery and payment collections, while maintaining strong customer relationships.

Ideal candidates will have engineering/industrial background, proficiency with MS Office and ERP systems, and excellent communication skills for proactive customer engagement.

Qualifications

• Bachelor’s degree in Engineering (Electronics, Mechanical, or Industrial) or Diploma/Tool & Die Maker with plastics experience.
• 2–5 years of experience in the plastic injection moulding industry.
• Excellent verbal and written communication and strong email drafting.

Responsibilities

• Interact with customers to understand requirements and align with capabilities.
• Evaluate monthly forecast variations and finalize customer requirements.
• Follow up with customers to obtain POs as per forecasted demand.
• Review PO terms, acknowledge POs to customers.
• Coordinate with Production, Stores and Logistics to ensure timely delivery.
• Share weekly RM and FG stock status updates with customers.
• Maintain regular communication to identify new business opportunities.
• Collaborate with Finance to follow up on overdue payments and support collections.

Skills

Verbal and written communication

Email drafting

Proactive follow-up

Education

Bachelor’s degree in Engineering (Electronics, Mechanical, or Industrial)

Diploma / Tool & Die Maker with plastics experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ERP systems

Job description

Job Description: Customer Support Executive

Experience: 2- 5 years in plastic injection moulding industry

Location : Whitefield

Shift Type: Day Shift, 6 Days a Week

Educational Qualification

• Bachelor’s degree in Engineering (Electronics, Mechanical, or Industrial) Diploma /Tool & die makers with relevant Plastic injection moulding industry experience.

Key Responsibilities

• Regularly interact with customers to understand their requirements and ensure alignment with business capabilities.
• Evaluate monthly forecast variations and finalize requirements in coordination with customers.
• Follow up with customers to obtain Purchase Orders (POs) as per forecasted demand.
• Review PO terms and conditions, and formally acknowledge POs to customers.
• Coordinate with internal departments (Production, Stores, Logistics) to ensure timely delivery of parts as per customer schedules.
• Share weekly updates on Raw Material (RM) and Finished Goods (FG) stock status with customers.
• Maintain regular communication with customers to identify new or additional business opportunities.
• Collaborate with the Finance team to follow up on overdue or long-pending payments and support collection efforts.

Required Skills

• Excellent verbal and written communication skills.
• Strong email drafting and customer handling abilities.
• Proactive follow-up and coordination mindset.

Tools & Technical Proficiency

• Hands-on experience with Microsoft Word, Excel, and PowerPoint.
• Familiarity with ERP systems and basic data reporting is an added advantage.