Customer Support Officer

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance in Bengaluru, India is seeking a customer support professional to handle inquiries, provide accurate information on products and services, and build lasting relationships with customers.

You will collaborate with internal teams to resolve complex issues, maintain up-to-date product knowledge, and strive to meet quality and sales targets. The role demands excellent communication, adaptability, and a proactive, team-oriented approach.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Solid problem-solving and analytical abilities.
• Proficient with computer systems and software applications.
• Team player with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Analytical thinking

Detail oriented

Computer proficiency

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.