Technical Customer Service Representative

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a customer-focused professional to handle inquiries and resolve issues with courtesy. You will provide timely information about products or services, build lasting relationships with customers, and collaborate with internal teams to resolve complex complaints.

The role emphasizes maintaining strong product knowledge and consistently meeting performance targets, including quality metrics and sales goals, in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Customer service mindset

Problem solving

Analytical thinking

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.