Customer Support- Mandarin Speaking

Aeris Communications; Dadri; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Aeris Communications, Noida, is seeking a Senior IoT Engineer - Technical Support with 10+ years of experience to troubleshoot, diagnose, and resolve complex customer issues in a fast-paced environment.

You will engage with customers directly, document procedures, and coordinate across teams to ensure timely resolutions while staying updated on the latest IoT technologies.

Qualifications

• Degree in Computer Science, IT or Telecommunications with 10 years in IT helpdesk and high-traffic support.
• Experience with GSM/WCDMA/3G/LTE network services is preferable.
• Certifications in Microsoft, Linux, or Cisco are advantageous.
• Strong written and verbal English; Mandarin communication skills required.

Responsibilities

• Troubleshoot customer issues across varied technical levels.
• Diagnose and repair faults quickly.
• Directly engage with customers to root causes.
• Guide customers through corrective steps.
• Provide procedural documentation.
• Manage multiple cases simultaneously.
• Keep up with new technologies and techniques.
• Balance workload with timelines and deadlines.
• Collaborate across teams with leadership and product owners.

Skills

Troubleshooting

Customer communication

English proficiency

Mandarin proficiency

Network knowledge

Ticketing

Education

Degree in CS/IT/Telecom, 10 yrs exp

Tools

Salesforce

Zendesk

Wireshark

Ticketing systems

Job description

Built from the ground up for IoT and road-tested at scale Aeris IoT Services are based on the broadest technology stack in the industry spanning connectivity up to vertical solutions As veterans of the industry we know that implementing an IoT solution can be complex and we pride ourselves on making it simpler Our company is in an enviable spot We re profitable and both our bottom line and our global reach are growing rapidly We re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast pace A few things to know about us We put our customers first When making decisions we always seek to do what is right for our customer first our company second our teams third and individual selves last We do things differently As a pioneer in a highly competitive industry that is poised to reshape every sector of the global economy we cannot fall back on old models Rather we must chart our own path and strive to out-innovate out-learn out-maneuver and out-pace the competition on the way We walk the walk on diversity We re a brilliant and eclectic mix of ethnicities religions industry experiences sexual orientations generations and more - and that s by design We see diverse perspectives as a core competitive advantage Integrity is essential We believe in doing things well - and doing them right Integrity is a core value here you ll see it embodied in our staff our management approach and growing social impact work we have a VP devoted to it You ll also see it embodied in the way we manage people and our HR issues we expect employees and managers to deal with issues directly immediately and with the utmost respect for each other and for the Company We are owners Strong managers enable and empower their teams to figure out how to solve problems You will be no exception and will have the ownership accountability and autonomy needed to be truly creative

Title IOT Sr Engineer Assistant Manager - Technical Support Noida - Full Time Experience - 10 years

What You ll Be Responsible For

• Troubleshooting technical issues directly with customers with various technical skill levels
• Diagnosing and repairing faults
• Engaging with customers directly to quickly get to the root of their problem
• Taking a customer through a series of actions to resolve a problem
• Provide support in the form of procedural documentation
• Managing multiple cases at one time
• Showing a passion for continued learning staying abreast of new technology and techniques
• Manage your own workload by accurately gauging timelines and meeting deadlines
• Work across teams and communicate with leadership product owners and other technologists

What You Bring

• Degree in Computer Science or Information Technology or Telecommunications and 10 years of IT helpdesk technical engineering support and customer service experience within a high traffic environment
• Experience in Core network Paco operation will be preferred
• Certification in Microsoft Linux Network Plus or Cisco is advantageous
• Experience with network monitoring software IP network and applications to read logs Wireshark
• Experience with running trace logs for telecom troubleshooting
• Experience with Salesforce Zendesk or ticket tracking best practice
• Knowledge of GSM Network WCDMA network 3G LTE network service applications characteristics and capabilities is preferable but not mandatory
• Good written and verbal communication in English
• Good verbal communication and average written communication skills in Mandarin language is must
• Consistent attention to detail
• High level of commitment
• Team Player
• Customer focus approach and sense of urgency

Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based Additional detail will be provided via the formal application process

Aeris walks the walk on diversity We re a brilliant mix of varying ethnicities religions cultures sexual orientations gender identities ages and professional personal military experiences - and that s by design Diverse perspectives are essential to our culture innovative process and competitive edge

Aeris is proud to be an equal opportunity employer

datePosted 2025-07-31 validThrough 2025-10-29 employmentType FULL TIME hiringOrganization type Organization name Aeris Communications sameAs http aeris com jobLocation type Place address type PostalAddress addressLocality Noida addressRegion Uttar Pradesh postalCode 201309 experienceRequirements Experienced uniqueJobCode job hidden_mobile15 MUJXRKSSFXAMLBQM

Customer Support- Mandarin speaking Noida Uttar Pradesh India Full Time Experienced

About Aeris For more than three decades Aeris has been a trusted cellular IoT leader enabling t .