Customer Support Intern

Teachmint; Bengaluru; On-site; INR 183,000 - 219,000; Part time

Benefits offered by this job

Opportunity for full-time role

Job summary

Teachmint in Bengaluru is seeking a proactive Customer Support intern for a 6-month program with a potential full-time opportunity based on performance. The role involves assisting customers via email, chat, and phone, logging issues in CRM, and coordinating with Product, Tech, and Sales teams to resolve queries.

It offers hands-on experience in support operations and CRM tools in a fast-paced environment. Ideal candidates have strong communication skills, problem-solving ability, and a

Qualifications

• Excellent written and verbal communication.
• Willingness to learn and adapt.
• Basic familiarity with CRM systems.
• Ability to multitask and manage time efficiently.

Responsibilities

• Assist customers via email, chat, and phone to resolve queries effectively and professionally.
• Log and track customer issues in the CRM system with accuracy.
• Collaborate with internal teams (Product, Tech, Sales) to follow up on customer concerns.
• Troubleshoot common product issues and guide users on best practices.
• Update internal knowledge base articles and FAQs.
• Monitor customer feedback and report recurring issues to the leadership team.
• Support daily operational tasks and contribute to process improvement initiatives.

Skills

Strong communication

Problem solving

Multitasking

CRM basics

Tools

CRM software

Job description

Duration: 6 months (with potential full-time opportunity based on performance)

Stipend: 18,000/month

About Us:

At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction.

We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact—your work here directly shapes the future of education.

If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us.

We are looking for a proactive and customer-focused intern to join our Customer Support team. This role is ideal for someone who enjoys problem-solving, communicating with customers, and learning how support operations work in a fast-paced environment.

Key Responsibilities:

• Assist customers via email, chat, and phone to resolve queries effectively and professionally.
• Log and track customer issues in the CRM system with accuracy.
• Collaborate with internal teams (Product, Tech, Sales) to follow up on customer concerns.
• Troubleshoot common product issues and guide users on best practices.
• Update internal knowledge base articles and FAQs.
• Monitor customer feedback and report recurring issues to the leadership team.
• Support daily operational tasks and contribute to process improvement initiatives.

Requirements:

• Strong communication skills (written and verbal).
• Good problem-solving ability and willingness to learn.
• Basic understanding of customer service tools or CRM platforms is a plus.
• Ability to multitask and manage time efficiently.
• Positive attitude, empathy, and customer-first mindset.

What You’ll Gain:

• Hands-on experience with real-world customer interactions.
• Exposure to support operations, CRM tools, and cross-functional workflows.
• Opportunity to work closely with experienced customer support professionals.
• Potential pathway to a full-time role based on performance.

What Sets Teachmint Apart:

• A culture of innovation and collaboration where every voice matters.
• An opportunity to drive meaningful change in the education sector.
• Support for your growth and learning as a leader and professional.

Join Teachmint and lead us in reshaping the future of education!

Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.