Customer Support - Inside Sales

Flowserve Sanmar Private Limited; Chennai; On-site; INR 250,000 - 450,000; Full time

Job summary

Flowserve Sanmar Private Limited is seeking an organized Order Coordinator to maintain order information, coordinate with customers and stakeholders, and ensure timely planning and dispatch. The role involves regular data publication, escalation of delays, and collaboration with marketing, OTC and production teams to meet delivery commitments.

The ideal candidate will have strong analytical skills, the ability to learn quickly, and familiarity with ISO procedures.

Responsibilities

• Maintain order related information and publish it regularly.
• Escalate any order pending for more than 48 Hrs due to clarity to marketing and business managers.
• Circulate open orders and data to marketing and business managers on a daily basis.
• Prepare CN Quotations for OEM project orders.
• Create weekly dispatch planning with production planning and ensure compliance.
• Coordinate with OTC and customers on delivery commitments and inspections.

Job description

Key Purpose of the Job :

Maintain order information and co-ordinate with customers and other stakeholders.

Key Responsibilities :

i) Maintain order related information and publish it regularly

• Escalate any order proactively which is likely to be pending for more than 48 Hrs for entry due to commercial/ technical clarity to marketing and business managers.
• Circulate on a daily basis open orders, orders entered data to marketing and business managers.
• Prepare CN Quotation for OEM project orders.
• Create weekly dispatch planning in coordination with production planning and ensure its compliance.
• Knowledge on ISO procedure.
• Ability to learn and grasp.
• Analitical Ability

ii)Co-ordinate with customers, OTC and customer identified third party as needed.

Provide data on customer delivery commitment to marketing on new orders by reviewing with OTC team based on backlog, lead time etc.

Perform contract review.

Handle commercial issues.

Coordinate with the OTC, customer, customer identified third party inspection agency to plan for inspection of finished products optimally.