Customer Support / Helpdesk Analyst (Only for women)

Jobs for Humanity; Zone 11 Valasaravakkam; On-site; INR 300,000 - 460,000; Full time

Job summary

Saira Jobs is recruiting for a Women-only Customer Support / Helpdesk Analyst in Chennai (Valasaravakkam). The role is office-based with a 9:30am–6:30pm schedule and alternate Saturdays.

You will handle queries via calls, emails, or chat, create tickets, troubleshoot issues, and coordinate with internal teams to ensure customer satisfaction. The ideal candidate has 2+ years in customer support, strong communication, troubleshooting ability, and good teamwork.

Qualifications

• 2+ years of experience in customer support or related role.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Good team coordination and collaboration skills.
• Problem-solving mindset and customer-first approach.
• Basic computer knowledge (MS Office, CRM tools preferred).

Responsibilities

• Handle customer queries and complaints through calls, emails, or chat in a professional manner.
• Ticket creation/Troubleshoot product/service issues and provide timely solutions.
• Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Contribute to team coordination and support colleagues when required.
• Identify areas for process improvement and share suggestions with the team/management.

Skills

Communication skills

Interpersonal skills

Problem-solving

Team coordination

Customer-first mindset

Troubleshooting

Tools

CRM tools

MS Office

Job description

Customer Support / Helpdesk Analyst (Only for women)

• Full-time

Greetings from Saira Jobs!
We are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications!

Responsibilities

• Handle customer queries and complaints through calls, emails, or chat in a professional manner.
• Ticket creation/Troubleshoot product/service issues and provide timely solutions.
• Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Contribute to team coordination and support colleagues when required.
• Identify areas for process improvement and share suggestions with the team/management.

Requirements

• Minimum 2 years of experience in customer support or related role.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Good team coordination and collaboration skills.
• Problem-solving mindset and customer-first approach.
• Basic computer knowledge (MS Office, CRM tools preferred).

Locations

Valasaravakkam, Chennai

Work mode

work-from-office, full time

Work timings

9:30am - 6:30 pm - Alternate Saturdays are working days

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