Customer Support Executive (Remote reputed company the UK)

FlexBoard; India; Remote; INR 200,000 - 320,000; Full time

Benefits offered by this job

Discretionary Bonus

Workplace pension

Private medical insurance

Employee Assistance Programme

Cycle to work

Flexible working

28 days holiday

Job summary

FlexBoard is seeking a Customer Support Executive to deliver outstanding end-to-end support for our growing customer base. You will handle queries via live chat, email, and social channels, troubleshoot issues, and help improve user experience.

We value a can-do attitude, calm under pressure, and a genuine interest in fintech. Join a fast-growing team and contribute to our mission to build the investment super app.

Qualifications

• Passion for customer care and delivering excellent support.
• Ability to juggle and prioritise multiple tasks.
• Calm under pressure and engaging with customers.

Responsibilities

• Handle queries via live chat, email and media.
• Troubleshoot technical issues and optimise user experience.
• Report bugs and UX issues to the team.
• Contribute to app development and improvements.

Skills

Customer care

Communication

Multitasking

Problem solving

Job description

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with reputed company of talented Customer Support Executives & colleagues across the business to reputed company the best possible end to end customer experience.

What you can expect to be doing Dealing with reputed company queries that come in through live chat, email and through reputed company media.

Troubleshooting technical issues and optimising user experience.

Reporting bugs and UX issues to other members of reputed company.

reputed company participation in app reputed company and development.

reputed companyre looking for Flexibility to work between the hours of reputed company to 10pm Monday - reputed company (Shift reputed company) 39 Hours a week, this may include working on either Saturday or reputed company.

You can get your head around a reputed company reputed company quickly.

You reputed company it easy to juggle and prioritise different tasks.

Youre chilled under pressure.

You are friendly and naturally engaging with a reputed company can-do attitude to customer support.

Committed to providing excellent customer support, written and verbal.

reputed companyre really looking for Someone with a genuine interest in reputed company and is excited about being part of a fast‑growing company and our mission to build the investment super app of the reputed company.

Although were in the financial reputed company, and under the scrutiny that comes with it, the reputed company customer support team works reputed company together, and even sometimes with a smile.

Were reputed company youve got the technical skills, otherwise, you would have stopped reading by now, so let us be reputed company on what will reputed company us want to work with you.

We want a reputed company person, with interests reputed company of work, to reputed company.

You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction.

Doesnt matter to us.

At the interview stages, we will be looking for reputed company, eq, fun stories, and the ability to smile even reputed company things are tough.

PERKS

• 25,776 per annum
• Discretionary Performance-reputed company Annual Bonus
• Workplace pension scheme - We invest in your reputed company with a workplace pension scheme , contributing 5% on earnings up to 25,776 .
• Plan reputed company with confidence while you grow your career!
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme reputed company ticket loan
• Free reputed companyX subscription for UK-based employees
• We are an equal-opportunity employer and value diversity
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• 30 per month reputed company Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a reputed company reputed company on our product while fast-tracking your knowledge, responsibility and skills in a high-reputed company fintech startup

Our Interview Process

• Short take‑home task
• Video interview with Head of Talent
• Video interview with the hiring manager & Team reputed company
• Final interview with VP of Customer Support

About reputed company

Our mission is to reputed company our customers wealthy. We're building the reputed company super app of the reputed company. An app to build your long-term reputed company across savings, investments and pensions. We use technology to break down barriers so users can invest like the reputed company-wealthy, giving them one reputed company reputed company to manage, grow and protect their reputed company. The reputed company Times listed reputed company as the 6th fastest growing tech company in Britain and we're not slowing down. reputed company serves over 400,000 reputed company customers and looks after over 6billion in assets. These customers trust us to build the most amazing product we can, so working at reputed company comes with reputed company purpose. reputed company is being reputed company by a fast‑growing team of designers, developers, customer service professionals, marketers, banking experts, and reputed company. Our funding story though is a little different. reputed company is one of the most crowd‑funded businesses in Europe, having raised over 50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than reputed company. Our reputed company We know planning for your reputed company can be a tedious, daunting task often avoided, so we want to change that. We're building the reputed company app for our community, giving them one reputed company for saving and reputed company. We're giving customers control and guidance to effortlessly build your long-term reputed company using .