Customer Support Executive – Live Chat (Crypto Analyst Job) – Bangalore, India SupportSAVE Alwa[...]

SupportSave Solutions & SupportSave Solutions, Inc.; Bengaluru; On-site; Full time

Job description

# Customer Support Executive - Live Chat (Crypto Analyst Job) - Bangalore, India* Jobs* Customer Support Executive - Live Chat (Crypto Analyst Job) - Bangalore, India# Customer Support Executive - Live Chat (Crypto Analyst Job) - Bangalore, India* May 20, 2026* Full Time* Bangalore, India* Posted 2 days ago**SupportSAVE**Always-On Support. Always One Step Ahead.## **Job Description:****About the Role**As a Customer Support Executive - Live Chat, you will provide real-time assistance to users of a leading cryptocurrency trading platform. You will handle customer inquiries related to account access, transactions, security concerns, and platform navigation through live chat channels. This Crypto Analyst role requires strong written communication, quick problem-solving ability, and a customer-first mindset. You will support users across multiple geographies while ensuring professional and efficient interactions.**Key Responsibilities*** Provide customer support through live chat platforms, resolving queries related to account access, transactions, and platform usage.* Deliver clear, accurate, and timely responses while maintaining a professional tone in written communication.* Troubleshoot common platform issues and guide customers through solutions step-by-step.* Assist customers with account verification, security checks, and general platform navigation.* Escalate complex or technical issues to the appropriate internal teams when required.* Maintain accurate documentation of all customer interactions within CRM or support systems.* Handle multiple chat conversations simultaneously while maintaining response quality and speed.* Follow platform compliance, data security, and customer protection protocols.* Meet performance metrics including response time, resolution rate, quality scores, and customer satisfaction.* Stay updated on platform features, cryptocurrency trends, and internal knowledge base updates.## **Job Requirements:****Education*** Bachelor's Degree (4-year undergraduate program or equivalent)**Language Skills*** Native proficiency in Hindi, Urdu, or Bengali* English proficiency at CEFR C1-C2 level with excellent written communication skills**Typing Skills*** Minimum 50+ words per minute (WPM) typing speed in English and Hindi/Urdu/Bengali**Experience*** Minimum 1 year of experience in Live Chat Customer Support* Experience in BPO, technical support, or digital platform customer service**Preferred Skills*** Knowledge or experience in Cryptocurrency, Blockchain, or Crypto Exchanges* Strong analytical and problem-solving abilities* Ability to multitask and manage multiple chat conversations simultaneously* Familiarity with CRM tools, chat support platforms, and knowledge base systems**Work Details****Location:** Bangalore, India**Work Mode:** Work From Office**Schedule:** 6 Days Working | Rotational Week OffIf you are looking for crypto analyst jobs in Bangalore, live chat support jobs, or customer support jobs in the blockchain industry, SupportSAVE offers:* Opportunity to support a global cryptocurrency platform* Exposure to blockchain technology and digital finance operations* A dynamic and fast-growing work environment* Continuous learning and professional development opportunities* A collaborative and innovative workplace cultureStart your career in the rapidly evolving cryptocurrency customer support industry with one of the most exciting live chat jobs in Bangalore.To apply for this job **email your details to** [e-mail]### Apply For This Job