Customer Support Executive – Email and Chat (Crypto Trading Platform) – Kolkata SupportSAVE Alw[...]

SupportSave Solutions & SupportSave Solutions, Inc.; Kolkata District; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

6-day workweek

Rotational shifts

Office-based in Kolkata

Job summary

SupportSave – Fusion CX campus in Sector V, Salt Lake City, Kolkata, seeks a Customer Support Executive to assist users of a global crypto trading platform via email and chat. You will handle account updates, platform access, and ensure data security in every interaction.

The role requires a graduate with 1–2 years in email/chat support, strong English communication, and comfort with CRM/ticketing tools. It is a full-time, office-based position with 24x7 rotational shifts.

Qualifications

• Graduate in any discipline.
• 1–2 years of email and chat support experience.
• Excellent written and verbal English communication.

Responsibilities

• Handle user inquiries via email and chat for a global crypto trading platform.
• Maintain accurate, timely responses and document cases in the CRM system.
• Coordinate with internal teams to ensure complete issue resolution.
• Follow data security guidelines and ensure compliance in every interaction.
• Identify recurring issues and contribute to process improvements.

Skills

English communication

Multitasking

Typing speed

Education

Graduate

Tools

CRM tools

Ticketing systems

Job description

# Customer Support Executive – Email and Chat (Crypto Trading Platform) – Kolkata* Jobs* Customer Support Executive – Email and Chat (Crypto Trading Platform) – Kolkata# Customer Support Executive – Email and Chat (Crypto Trading Platform) – Kolkata* November 26, 2025* Full Time* Y9, EP Block, Sector V, Salt Lake City, Bidhan Nagar, Kolkata – 700091, India* Posted 2 months ago**SupportSAVE**Always-On Support. Always One Step Ahead.### Company: SupportSave | Brand: Fusion CX## Job Description### About the RoleAs a Customer Support Executive, you will assist users of a global crypto trading platform through email and chat support. You will handle queries related to account updates and platform access, ensuring accuracy, compliance, and data security in every interaction. This is a full-time, office-based position at our SupportSave – Fusion CX campus in Sector V, Salt Lake, Kolkata.## Key Responsibilities* Handle user inquiries, feedback, and complaints via email, chat, or other online support tools.* Manage back-office tickets and provide accurate, timely, and professional responses 24×7.* Document each case thoroughly, recording user requests, advice provided, and next actions in the designated CRM system.* Coordinate with internal departments and client-side teams to ensure prompt and complete resolution of user issues.* Assist users with general inquiries, account access, or product information while maintaining compliance with process and data security guidelines.* Identify recurring issues, provide feedback to improve user experience, and support process enhancement initiatives.* Handle special cases and ad hoc tasks as directed, ensuring high accuracy and confidentiality.* Stay informed about platform updates, crypto-related features, and new support procedures.## Job Requirements* **Education:** Graduate in any discipline (mandatory).* **Experience:** Minimum 1–2 years of experience in email and chat support (required).* **Communication:** Excellent written and verbal communication skills in English.* **Technical:** Strong typing skills, multitasking ability, and comfort using CRM and ticketing tools.* **Work Ethics:** Highly organized, detail-oriented, and capable of managing sensitive customer data responsibly.* **Shift Flexibility:** Willingness to work 24×7 rotational shifts, including weekends and holidays.* **Added Advantage:** Interest or basic knowledge of cryptocurrency, fintech, or online trading platforms.### Key Details* **Work Schedule:** Six-day workweek with rotational week-offs* **Shifts:** 24×7 rotational shiftsAt SupportSave – Fusion CX Kolkata, innovation meets opportunity. As part of our email and chat support team, you will work in a dynamic environment that values precision, learning, and growth.* Be part of a next-generation customer experience project in the fintech and crypto domain.* Strengthen your communication and problem-solving skills through real-time client interaction.* Build a career with one of the fastest-growing CX companies in India.* Enjoy a structured, collaborative workplace designed for professional development.**Apply now and join SupportSave to take your next step in digital customer experience.**To apply for this job **email your details to** [e-mail]### Apply For This Job+1