Customer Support Executive | International BPO | Non Voice

Talent Acquaintance; Ghaziabad District; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance in Ghaziabad is looking for a customer service professional to provide chat support, respond to inquiries, and resolve issues with professionalism and courtesy. You will collaborate with internal teams, maintain accurate CRM records, and continuously expand knowledge of products and services to deliver accurate information and a high-quality customer experience.

The role requires strong communication, problem-solving, and attention to detail in a fast-paced, team-oriented

Qualifications

• Proven experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, ability to articulate complex ideas clearly.
• Strong problem-solving and creative thinking.
• Ability to work in a fast-paced environment, multitasking.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries professionally.
• Use strong problem-solving to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer facing

Communication skills

Problem-solving

CRM software

Team collaboration

Attention to detail

Tools

CRM software

Support tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.