Email Support Executive | International BPO

Talent Acquaintance; Pune District; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance in Pune, Maharashtra, India is seeking a Customer Support professional to handle inquiries, provide product information, and build lasting customer relationships. The role emphasizes courteous service, accuracy, and collaborative problem solving in a fast-paced environment.

The ideal candidate will demonstrate strong communication, adaptability, and teamwork while contributing to quality metrics and sales goals.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Teamwork

Adaptability

Outils

Computer systems

Software applications

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.