Email Support Executive | International BPO

Talent Acquaintance; Jaipur; Sur place; INR 200 000 - 320 000; Plein temps

Résumé du poste

Talent Acquaintance in Jaipur seeks a customer support professional to handle inquiries, provide product information, and resolve issues with courtesy. You will build lasting customer relationships and collaborate with internal teams to resolve complex complaints, while maintaining strong product knowledge and a service-oriented mindset.

The role emphasizes meeting performance targets, including quality metrics and sales goals, in a fast-paced environment with multiple priorities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Communication

Interpersonal skills

Multitasking

Problem solving

Attention to detail

Computer skills

Adaptability

Teamwork

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.