CUSTOMER SUPPORT EXECUTIVE – CHAT SUPPORT

Vrinda International; Varanasi; On-site; INR 180,000 - 240,000; Full time

Job summary

Vrinda International in India seeks a Customer Support Executive to handle international chat inquiries and resolve issues with clarity and efficiency. You will work as the main point of contact, delivering accurate solutions while upholding service standards in a fast-paced environment.

The role emphasizes strong written English, multitasking, attention to detail, and prior chat-based experience. Freshers with 6 months+ in support will also be considered.

Qualifications

• Proficiency in written English communication.
• Multitasking and maintaining focus on details during high-volume interactions.
• Experience in customer query resolution and handling client concerns.
• Exposure to international chat support environments and blended operational processes.
• Minimum of 6 months of relevant experience.

Responsibilities

• Facilitate real-time customer support through international chat channels and ensure prompt, professional responses.
• Manage multiple conversations simultaneously with high accuracy.
• Analyze and resolve customer queries, providing solutions aligned with company policies.
• Perform tasks within international blended processes, balancing chat support with other duties.
• Document interactions and feedback to support service quality improvements.

Skills

Written English

Multitasking

Attention to detail

Customer service

International chat support

Job description

SummaryThe Customer Support Executive - Chat Support role within the IT Services sector is pivotal to maintaining high-quality client interactions and ensuring seamless service delivery. This position focuses on managing international chat-based inquiries, requiring a professional who can effectively resolve customer issues while adhering to strict service standards. The ideal candidate will serve as the primary point of contact for clients, leveraging strong communication skills to navigate blended processes and deliver timely, accurate solutions in a fast-paced environment.

Responsibilities

• Facilitate real-time customer support through international chat channels, ensuring prompt and professional responses.
• Manage multiple conversations simultaneously while maintaining high accuracy and attention to detail.
• Analyze and resolve customer queries efficiently, providing appropriate solutions that align with company policies.
• Execute tasks within international blended processes, balancing chat support with other assigned duties as needed.
• Document interactions and feedback accurately to support continuous improvement in service quality.

Requirements

• Proficiency in written English communication with the ability to convey complex information clearly.
• Proven capability in multitasking and maintaining focus on details during high-volume interactions.
• Demonstrated experience in customer query resolution and handling client concerns effectively.
• Prior exposure to international chat support environments and blended operational processes.
• Minimum of 6 months of relevant experience in customer support or a related field.