Customer Support Executive - Bangalore

iMumz; Bengaluru; On-site; INR 254,000 - 304,000; Full time

Job summary

iMumz is seeking a Customer Support Executive to engage with users trying to conceive, guiding them through the app and addressing concerns with care. The role involves handling calls and live chat, and assisting users with TTC programs and features.

The ideal candidate has 0–3 years in customer support, strong English communication, and comfort with CRM tools. This is a full-time on-site role at JP Nagar, Bengaluru, with compensation starting at ₹25,000 per month depending on experience and

Qualifications

• Bachelor’s degree in any field.
• 0–3 years of experience in customer support, with voice and chat.
• Excellent verbal and written English communication.
• Empathetic and patient attitude toward users.
• Comfort with mobile apps and CRM tools.
• Willingness to work in rotational shifts, including weekends.

Responsibilities

• Handle and resolve user queries via calls and live chat.
• Assist users with understanding iMumz features and tools.
• Provide empathetic communication and troubleshoot app issues.
• Maintain records using CRM tools.
• Share user feedback with product and tech teams.
• Collaborate with community managers to support users.

Skills

Customer support

English communication

CRM tools

Mobile app usage

Rotational shifts

Education

Bachelor's degree

Tools

CRM platforms

Job description

Customer Support Executive

Location: On-site (JP Nagar, Bengaluru)

Employment Type: Full-Time

Experience: 6 months –3 years

Salary: 25,000 per month onwards (Based on experience and performance)

We are looking for a warm, proactive, and empathetic Customer Support Executive to join our team. You will be directly interacting with users who are trying to conceive, providing support over calls and chats, helping them navigate the app, and addressing their concerns with sensitivity and care

Roles & Responsibilities

• Handle and resolve user queries via calls and live chat in a timely and professional manner.
• Assist users with understanding iMumz’s TTC (Trying to Conceive) programs, features, and tools.
• Offer compassionate and emotionally aware communication, understanding the sensitive nature of the journey.Troubleshoot app or program-related issues and elevate complex concerns to relevant teams.Maintain accurate and detailed records of all interactions using CRM tools.
• Share recurring user feedback with the product, content, and tech teams to enhance user experience.
• Collaborate with community managers and experts to ensure users feel heard, supported, and valued

Skills & Requirements

• Bachelor’s degree in any field
• 0–3 years of experience in customer support, preferably involving voice and chat communication.Excellent verbal and written communication skills in English (Hindi and regional languages are a plus).
• Empathetic, patient, and passionate about supporting women on their fertility journey.
• Tech-savvy with comfort using mobile apps, CRM platforms, and communication tools.
• Flexible to work in rotational shifts, including weekends if required.
• Nice to Have:Exposure to women’s health, fertility, or wellness industries. & Experience working in a fast-paced startup or tech-enabled support role.
• Female candidates preferred

About IMumz

iMumz is India’s leading wellness platform for women planning to conceive. We empower women with scientifically backed, holistic programs designed to support fertility, improve lifestyle habits, and prepare the mind and body for pregnancy. Our mobile app blends expert guidance, personalized routines, and emotional wellness to support users throughout their preconception journey.