Customer Support Executive

G2mhub Global; Sector 10; On-site; INR 180,000 - 240,000; Full time

Job summary

G2mhub Global is seeking a Customer Experience Executive in India (Sector 10). The role involves addressing queries, resolving issues, and maintaining records across languages including English, Hindi, Kannada and Malayalam.

You will empathize with customers, ensure satisfaction, and contribute to a high-growth CPaaS environment. The candidate should have Graduate/PG credentials, 0–6 months of experience in customer support, and proficiency with CRM tools and communication in multiple languages.

Qualifications

• Graduate or postgraduate degree from a recognized college/university.
• 0–6 months of experience in customer support.
• Excellent interpersonal and written and verbal communication skills.
• Proficiency with customer support software and tools.
• Proficiency in English, Hindi, Kannada or Malayalam (written and verbal).

Responsibilities

• Address customer queries and provide information, offering solutions to resolve problems or complaints.
• Listen attentively, empathize with customers, and take appropriate steps to resolve issues; escalate complex cases when needed.
• Maintain accurate records of customer interactions, inquiries, resolutions, and follow-up actions.
• Provide strong product knowledge to enhance customer support.
• Deliver professional and courteous support to maintain high customer satisfaction.

Skills

Interpersonal skills

Written & verbal communication

Empathy

Problem solving

Language proficiency: English/Hindi/K善

Education

Graduate/PG

Tools

CRM software

Job description

Position Customer Experience Executive

Languages: English/Hindi, Kannada, Malayalam

Responsibility

• Address customer queries, provide information, and offer solutions to resolve problems or complaints


• Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary


• Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken


• Possessing excellent product knowledge to enhance customer support


• Ensure high levels of customer satisfaction by delivering professional and courteous support

Qualifications

• Graduate/Postgraduate from a recognized college/university


• A minimum of 0-6 months of experience in customer support domain


• Excellent interpersonal and written and verbal communication skills


• Proficiency with customer support software and tools


• Proficiency in either of the either of language (Kannada, Hindi/English, Malayalam) - written and verbal


• Proficiency in English written and verbal communication

What To Expect

• A challenging position with ample opportunities for personal and professional growth, along with:


• A fast-paced and transparent work culture in a cutting-edge CPaaS company.


• Learning sessions, workshops, and team-building events.


• Recognition programs, awards, and career development opportunities.


• If you\'re passionate about customer support in a high-growth CPaaS environment, wed love to hear from you!