Customer Success Executive

JITO; Ahmedabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading IT services company in Ahmedabad is seeking a Customer Success Associate for a full-time position. The role involves implementing ERP software at client locations, training users, and ensuring smooth adoption of the software. The ideal candidate should be proactive, able to analyze customer feedback, and maintain strong relationships with clients. Responsibilities include attending client meetings, providing support, and coordinating with the development team. This is an onsite role, ideal for someone looking to grow in a dynamic environment.

Qualifications

• Smart and proactive individual with strong communication skills.
• Ability to analyze customer feedback and usage data.
• Experience in training and user support.

Responsibilities

• Learn and understand Raya ERP software in detail.
• Attend client meetings and understand business requirements.
• Visit client offices and train staff on how to use the software.
• Ensure software adoption and help clients during initial usage.
• Gather requirements and prepare requirement documents.
• Help in preparing proposals and applying for projects on Upwork.
• Provide basic customer support and coordinate with the development team.
• Assist with general office and operations work when required.

Job description

Raya Software Solutions • Ahmedabad

Job Type: FullTime Permanent

Work Mode: Onsite

Experience: Entry Level

Travel Requirements: Frequent Client Visit

Raya Software Solutions is a leading IT services and consulting company committed to empowering businesses with technology-driven solutions. Specializing in tailored IT services, Raya also offers a robust Business Suite, including ERP and CRM tools, to streamline operations and enhance customer relationships. The company provides advanced Business Intelligence tools that enable real-time insights to support data-driven decision-making. Designed for scalability and efficiency, Raya's offerings help businesses optimize performance and maintain a competitive edge. As a trusted partner, Raya delivers both expertise and technology to meet the unique needs of organizations of all sizes. We are seeking a Customer Success Associate for a full-time position. We are looking for a smart and proactive person who will help implement our ERP software at client locations, train users, and ensure smooth adoption of the software. The individual in this role will be responsible for fostering strong relationships with clients, ensuring their success with our solutions, and driving customer satisfaction. The role also involves analyzing customer feedback and usage data to optimize product adoption and the overall client experience.

Responsibilities

• Learn and understand Raya ERP software in detail
• Attend client meetings and understand business requirements
• Visit client office and train staff on how to use the software
• Ensure software adoption and help clients during initial usage
• Gather requirements and prepare requirement documents
• Help in preparing proposals and applying for projects on Upwork
• Provide basic customer support and coordinate with the development team
• Assist with general office and operations work when required